Summary
Overview
Work History
Education
Skills
Timeline
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Ali Saif

San Antonio,TX

Summary

As a proven leader with experience across various industries, I am skilled in motivating and empowering teams to achieve their goals. With a positive and collaborative approach, I have a track record of driving results, implementing process improvements, and solving complex problems. My people skills and active listening abilities enable me to build strong relationships with customers, team members, and stakeholders. I am committed to delivering exceptional customer service and exceeding expectations, while maintaining a focus on continuous improvement and innovation. With a natural ability to coach and train new team members, I am passionate about developing the skills of others and driving success through collaborative teamwork. Overall, I am a strategic and adaptable leader with a strong work ethic and a commitment to excellence.

Overview

5
5
years of professional experience

Work History

Overnight Team Lead

Planet Fitness
San Antonio, TX
08.2022 - Current
  • Greeted and welcomed patrons to front desk with a friendly demeanor, engaging in conversations while conducting check-in process.
  • Coordinated incoming calls and fulfilled customer requests by collaborating with staff, providing exceptional customer service.
  • Provided visitors with information and directed them to appropriate personnel, explaining policies and procedures in a clear and professional manner.
  • Maintained accurate bookkeeping and document filing, ensuring compliance with company standards.
  • Prepared daily shift close reports and accurately balanced cash register to reflect transactions, demonstrating strong attention to detail.
  • Managed customer transactions, processed payments, issued receipts and provided change, ensuring smooth and efficient operations.
  • Maintained a clean and welcoming environment by completing daily cleaning checklist for lobby, restrooms, and guest rooms.
  • Collaborated with staff teams to achieve work goals and adhere to deadlines, demonstrating strong teamwork and communication skills.
  • Trained newly hired employees regarding company policies and operations, providing support and guidance to ensure their success.

Supervisor

Insomnia Cookies
San Antonio, TX
06.2024 - 09.2024
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.

Quality Control Inspector

The Wash Tub
San Antonio, TX
05.2021 - 06.2022

Produce Stocker

Ali Baba's International Market
San Antonio, TX
12.2019 - 03.2021

Education

Associate of Science - A&P

Hallmark University-College of Aeronautics
San Antonio, TX
10-2024

Real Estate

Champions School of Real Estate
10000 San Pedro Ave Ste 100, San Antonio, TX 78216
07.2022

Some College (No Degree) - Radiography Technologist

San Antonio College
San Antonio, TX

Skills

  • Experience in Leadership
  • Improvement Plan Knowledge
  • People Skills
  • Friendly, Positive Attitude
  • Customer Service
  • Active Listening
  • Problem Resolution
  • Sheet Metal Fabrication
  • Time management abilities
  • Interpersonal Skills
  • Analytical Thinking
  • Effective Communication
  • Analytical Skills

Timeline

Supervisor

Insomnia Cookies
06.2024 - 09.2024

Overnight Team Lead

Planet Fitness
08.2022 - Current

Quality Control Inspector

The Wash Tub
05.2021 - 06.2022

Produce Stocker

Ali Baba's International Market
12.2019 - 03.2021

Associate of Science - A&P

Hallmark University-College of Aeronautics

Real Estate

Champions School of Real Estate

Some College (No Degree) - Radiography Technologist

San Antonio College
Ali Saif