Ali Sharif
Flat Rock,MI
Summary
- Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
- Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
A1 Smoke Shop Whole Sale
03.2023 - Current
- Managed customer relations on ongoing basis to maximize customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created customer support strategies to increase customer retention.
- Completed opening and closing functions to meet operational needs.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Assisted customers with opening accounts and signing up for new services.
Senior Customer Service Representative Lead
Zaks All In 1 Smokeshop Whole Sale
02.2020 - 03.2023
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Implemented customer service policies and procedures for consistent performance standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Huntsville High School
Huntsville, AL05.2019
Skills
- Data Entry
- Operational Planning
- Custom Creations
- Policy Improvements
- File Maintenance
- Attention to Detail
- Sales Forecasting
- Account Management
- Information Updates
- Research
- Competition Law
- Property Assessments
Timeline
Customer Relationship Manager
A1 Smoke Shop Whole Sale
03.2023 - Current
Senior Customer Service Representative Lead
Zaks All In 1 Smokeshop Whole Sale
02.2020 - 03.2023
High School Diploma -
Huntsville High School
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