Summary
Overview
Work History
Education
Skills
Timeline
Recognition
Generic

Ali Soter

Renton,WA

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
11.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

Team Lead Operations

Hotel California by the Sea - Bellevue
02.2017 - 11.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.

Nanny

Private Family
03.2016 - 03.2017
  • Assisted with light housekeeping duties as well as running errands.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.

Education

AA - Culinary Arts

The Art Institute
San Diego, CA

BA - Organization Leadership

Arizona State University
Seattle, WA

Skills

  • Communication
  • Customer service
  • Creative problem solving
  • Employee training
  • Financial management
  • Motivational leadership
  • Microsoft Office
  • Operations management
  • Positive attitude
  • Schedule management
  • Staff management
  • Teamwork
  • Time management

Timeline

Shift Supervisor

Starbucks
11.2019 - Current

Team Lead Operations

Hotel California by the Sea - Bellevue
02.2017 - 11.2019

Nanny

Private Family
03.2016 - 03.2017

BA - Organization Leadership

Arizona State University

AA - Culinary Arts

The Art Institute

Recognition

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. As well as winning 'Employee of the Month' and ‘Partner of the Quarter’ twice.

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