Ali Syed

Assistant Store Manager

FEET WORLD

08.2016 - 06.2023

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Developed detailed plans based on broad guidance and direction.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
In the Service Manager's role, the responsibilities were overall operations and success: invoices, payroll, cash handling, scheduling, deposits, purchasing/ordering, inventory, faxes, emails, supervising over seven employees, and hiring and training in customer relations
Responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service, ensuring a Total Quality Experience for our customers and team members, working well as a team, individually and under pressure, on time.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed strategy to increase sales and drive profits.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Mentored team members to enhance professional development and accountability in workplace.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.