Ali Syed

• Coordinated, led, and executed all training functions, including new hire orientation, role-specific training, and ongoing associate development.
• Organized and managed a team of high-performing Training Ambassadors, driving improvements in safety, quality, and employee retention.
• Facilitated and led various training and programs; provided upward feedback to business leaders to improve alignment, quality, and associate engagement.
• Designed and delivered professional development programs for warehouse associates and frontline leaders to promote career growth and operational excellence.
• Maintained accurate training records and tracked compliance using the Learning Management System (LMS); reported training metrics to leadership to support data-driven decisions.
• Collaborated with Global Supply Chain Training & Engagement, Safety, and Operations teams to develop and enhance training materials, strategies, and processes.
• Prioritized tasks, set goals, and partnered with cross-functional stakeholders to align network-wide training initiatives with site-specific operational needs.

• Coordinated, led, and executed all training functions, including new hire orientation, role-specific training, and ongoing associate development.
• Organized and managed a team of high-performing Training Ambassadors, driving improvements in safety, quality, and employee retention.
• Facilitated and led various training and programs; provided upward feedback to business leaders to improve alignment, quality, and associate engagement.
• Designed and delivered professional development programs for warehouse associates and frontline leaders to promote career growth and operational excellence.

• Coordinated, led, and executed all training functions, including new hire orientation, role-specific training, and ongoing associate development.
• Organized and managed a team of high-performing Training Ambassadors, driving improvements in safety, quality, and employee retention.
• Facilitated and led various training and programs; provided upward feedback to business leaders to improve alignment, quality, and associate engagement.
• Designed and delivered professional development programs for warehouse associates and frontline leaders to promote career growth and operational excellence.
• Maintained accurate training records and tracked compliance using the Learning Management System (LMS); reported training metrics to leadership to support data-driven decisions.
• Collaborated with Global Supply Chain Training & Engagement, Safety, and Operations teams to develop and enhance training materials, strategies, and processes.
• Prioritized tasks, set goals, and partnered with cross-functional stakeholders to align network-wide training initiatives with site-specific operational needs.

• Designed and implemented cross-training programs and automation tools across multiple sites, reducing manual labor planning and driving $100K+ in weekly cost savings.
• Created and delivered strategic training programs to improve associate onboarding, leadership development, and close performance gaps across the region.
• Partnered with Regional Directors to align training initiatives with operational goals, ensuring consistent execution and measurable impact at the site level.
• Led the region's performance strategy for hiring, onboarding, and talent development by owning key learning metrics and holding senior leaders accountable for outcomes.
• Maintained accurate training records and tracked compliance using the Learning Management System (LMS); reported training metrics to leadership to support data-driven decisions.
• Collaborated with Global Supply Chain Training & Engagement, Safety, and Operations teams to develop and enhance training materials, strategies, and processes.
• Prioritized tasks, set goals, and partnered with cross-functional stakeholders to align network-wide training initiatives with site-specific operational needs.

Learning and Quality Ops Manager

• Developed 'Launch Essentials' document for learning and quality departments, detailing mission statements, risks, and mitigation plans.
• Achieved recognition as best launch of 2021 by establishing accountability for quality and learning metrics across teams.
• ELP1 recorded zero weekly IRDR, leading to over $150K in weekly savings.
• Executed tracking mechanism to onboard 51 external managers, collaborating with Ops IT, Ops HR, and the assimilation team.
• Planned and executed three STAs utilizing resources from previous launches to enhance training effectiveness.
• Designed comprehensive quality training plan for entire ELP1 ops team to ensure successful launch.
• Collaborated with OD team to address lessons learned from early 2021 launch sites and implemented corrective measures.
• Led IRDR project resulting in 52% decrease in DPMO, reducing four-week average from 20.4K to 10.6K within ten weeks.

Learning Manager

• Managed inbound processes at EWR6 Amazon Fresh Warehouse, overseeing operations from dock to storage.
• Enhanced quality metrics across warehouse, positively impacting overall site performance and customer satisfaction.
• Reduced Defects Per Million Opportunities (DPMO) for Inbound Receiving Defect Rate (IRDR) from 424,000 to 50,000 within six months.
• Launched new site as Quality Manager in Grand Rapids, mastering a different line of business.
• Transitioned to Learning Manager role, leveraging experience to support launch of BFL1 site in mid-2020.
• Navigated complexities of food handling, including frozen goods, meats, and fresh produce.
• Held progressively challenging roles, demonstrating adaptability and commitment to operational excellence.
• Focused on continuous improvement initiatives, driving measurable results across departments.