Ali Syed
Houston,TX
Summary
Accomplished executive, adept in automation and AI solutions, significantly enhancing student outcomes. Excelled in customer service and strategic partnerships, showcasing exceptional problem-solving and collaboration skills. Proven track record in team development and achieving substantial operational efficiencies.
Overview
8
8
years of professional experience
Work History
QuickStart Inc.
Director Of Strategic Projects
02.2022 - 04.2024
- Developed and implemented the Student Information System, including all related internal and external automations. Improved response time to students of average of 1 week to 1 day.
- Led the Student Services and Career Services teams, supporting over 2,000 learners. Reduced refunds by 20% and improved graduation rate by 30%
- Integrated AI solutions both internally within the organization and externally for learners and instructors.
- Designed and executed comprehensive processes and systems guiding learners from onboarding through graduation to job attainment. Improved job outcomes for learners by 30%
Founder
Emerald Labs
05.2020 - 12.2023
- Founded and grew a successful business by identifying market needs and developing innovative solutions, scaling to a team of 30 and generating annual revenue exceeding $1 million.
- Delivered outstanding customer service by promptly addressing client concerns and effectively resolving issues.
- Directed the strategic planning process to define business goals and ensure alignment across all departments.
- Provided strategic guidance to clients on building and expanding their companies.
International Partnerships Coordinator
Capital Factory
05.2018 - 04.2020
- Established and Managed Global Department Operations: Led the setup of the global department, defining its mission and managing daily operations. Ensured alignment with Capital Factory’s broader goals while maintaining operational efficiency.
- Developed Acceleration Programs for International Startups: Created and implemented programs in collaboration with government and corporate stakeholders.
Facilitated U.S. market expansion for international startups with tailored support and resources. - Fostered Connections with Texas Startup Ecosystem: Built networks and facilitated introductions for international partners within the Texas startup community. Created opportunities for collaboration and growth between international entities and local startups.
- Strategic Achievements: Ran the global department efficiently, creating impactful programs and partnerships.
Strengthened Capital Factory’s position as a global innovation hub.
Customer Service Manager
Tripchamp
03.2016 - 05.2017
- Customer Service Design: Established all customer service protocols from the ground up, creating a user-centric and efficient system that significantly boosted support effectiveness.
- Team Leadership: Grew and upskilled the support team to deliver top- tier customer service from 1 to 5 members.
- Direct Customer Engagement: Actively engaged with customers to ensure outstanding service, leveraging feedback.
- Financial System Enhancement: Streamlined financial processes with the finance team for better efficiency.
- Software Quality Improvement: Teamed with developers and testers to fix software bugs, boosting user experience.
- Revenue Growth Contribution: Partnered with the sales team to drive strategic initiatives, notably contributing to reaching $1 million in revenue in 2016 through enhanced sales and customer service strategies.
Education
Bachelor of Science - Psychology
University of Texas At Arlington
Arlington, TX05.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Customer Relations
- Conflict Resolution
- Team Development
Timeline
QuickStart Inc.
Director Of Strategic Projects
02.2022 - 04.2024
Founder
Emerald Labs
05.2020 - 12.2023
International Partnerships Coordinator
Capital Factory
05.2018 - 04.2020
Customer Service Manager
Tripchamp
03.2016 - 05.2017
Bachelor of Science - Psychology
University of Texas At Arlington
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