Ali Tiwana
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
10
10
years of professional experience
Work History
Front Desk Concierge
Tru By Hilton
Frisco, TX
12.2022 - Current
- Guest service, providing each guest with a quality experience and taking care of all issues regarding each guest.
- Taking calls and advising potential guests on course of action.
- Passing notes for shift, situations of concern. Running Night Audit and taking care of property.
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Assisted with luggage storage and retrieval for guests.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Resolved guest complaints by providing timely customer service solutions.
- Maintained accurate records of all transactions within the front desk system.
- Processed payments using point of sale systems including cash handling and credit card processing.
- Ensured compliance with safety regulations in accordance with company policies.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
- Assisted visitors with any questions or concerns they may have had during their stay.
MH Inventory Specialist
McKesson
Grapevine, Texas
09.2022 - Current
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Ensured proper storage conditions for all items in the warehouse.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Participated in physical inventory counts to keep information accurate and current.
Machine Operator
McKesson Medical Surgical
Grapevine, TX
09.2018 - Current
- Operating heavy machinery
- Completing various tasks on time and accurately.
- Replenish ASR, assist in Receiving, Replenish in H1.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Front Desk Concierge
Hampton Inn By Hilton
Trophy Club, TX
12.2017 - 09.2018
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Provided information about hotel services, amenities, local attractions and directions to guests.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Assisted with luggage storage and retrieval for guests.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Resolved guest complaints by providing timely customer service solutions.
- Maintained accurate records of all transactions within the front desk system.
- Processed payments using point of sale systems including cash handling and credit card processing.
- Ensured compliance with safety regulations in accordance with company policies.
- Prepared daily reports on occupancy levels, room availability and guest feedback.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
- Monitored the lobby area to ensure a clean environment that was conducive to business operations.
Delivery Driver
Domino's Pizza
Addison, TX
12.2016 - 09.2018
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provide guests with excellent service.
Material Handler
Nebraska Furniture Mart
The Colony, TX
01.2015 - 12.2016
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Verified accuracy of shipments against purchase orders and invoices.
- Collaborated with supervisors to develop efficient methods for storing goods.
Education
High School Diploma -
Pennfoster
Skills
- Conflict Resolution
- Transportation Coordination
- Customer Service
- Room Assignments
- Credit and Cash Payments
- Report Generation
- Front Office Support
- Guest Amenities
- Safety and Security Procedures
- Guest Relations
- Listening Skills
- Effective Planning
- Supply Replenishment
- Housekeeping
- Inventory Oversight
- Administrative Skills
- Reporting Capabilities
- Office Management
- Problem-Solving Skills
Timeline
Front Desk Concierge
Tru By Hilton
12.2022 - Current
MH Inventory Specialist
McKesson
09.2022 - Current
Machine Operator
McKesson Medical Surgical
09.2018 - Current
Front Desk Concierge
Hampton Inn By Hilton
12.2017 - 09.2018
Delivery Driver
Domino's Pizza
12.2016 - 09.2018
Material Handler
Nebraska Furniture Mart
01.2015 - 12.2016
High School Diploma -
Pennfoster