Ali Tolson

• Accurately assessing and estimating residential and commerical property damages caused by natural disasters, fires, floods, and other calamities utilizing Xactimate and Symbility software.
• Adept at collaborating with clients, insurance adjusters, and restoration teams to ensure timely and efficient restoration processes. Possesses strong analytical skills and a deep understanding of building codes and regulations.
• Highly skilled in conducting thorough on-site evaluations to assess damages, determine restoration needs, and develop detailed cost estimates. Proficient in leveraging advanced estimation software and methodologies to accurately forecast project timelines and budgets

• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
• Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
• Examined claims forms and other records to determine insurance coverage.
• Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
• Used Xactimate to compile estimates for personal property and structure damage.
• Performed between 40-50 field investigations (claims) of damaged properties every month.
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Visited customer locations to evaluate damage and provided cost estimates for remediation.
• Scoped and photographed properties for defects and damage.
• Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts.
• Prepared comprehensive reports to negotiate purchase price and repair of properties.
• Negotiated settlement agreements to resolve disputes.
• Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
• Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
• Maximized customer satisfaction by resolving complex claim issues promptly and professionally.

• - Commercial and Residential Water Damage Restoration Project Manager and Estimator
• - Commercial and Residential Microbial Remediation Project Manager and Estimator
• - Commercial and Residential Fire Damage Restoration Project Manager and Estimator
• - Crime scene, hoarding, and post trauma clean up Project Manager and Estimator
• - Provided accurate measurements and estimates for various projects using Xactimate estimating software
• - Communicated with builders and contractors on residential and commercial projects to manage status and update customers
• - Modified and directed project plans to meet organizational needs
• - Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
• - Oversaw quality control by reducing downtime to boost efficiency and revenue
• - Collaborated with team members to develop, identify and accomplish assigned goals and objectives.

- Commercial and Residential Water damage Restoration Crew Leader

- Commercial and Residential Microbial Remediation Crew Leader

- Commercial and Residential Fire Damage Restoration Crew Leader

- Commercial and Residential Contents Crew Leader

- Trained employees so that they were well-educated in time management and the proper ways to complete their job duties

- Monitored overall team and individual employee performance and compiled this data into project reports that were delivered to the supervisor

- Ensured that job tasks were completed to standards and in accordance with company guidelines

- Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution

- Communicated operational issues and changes to supervisor on regular basis

• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

• - Commercial Microbial Remediation Lead Technician
• - Lead Crew Member for Commercial and Residential Contents Division
• - Post Trauma Clean-Up Technician
• - Specialized Health Care Services Lead Technician Stationed at Georgetown University Hospital, Washington Memorial Hospital, Sinai Hospital and Montgomery General Hospital
• - Utilized TOMI Steramist Binary Ionization Technology (BIT) system for specialized decontamination's in order to reduce the infection rate down at various hospitals across the eastern seaboard
• - Provided environmental solutions for indoor surface decontamination
• - Commercial Microbial Remediation Lead Technician
• - Commercial Water Damage Restoration Lead Technician
• - Educated staff about the importance of using preventive measures
• - Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
• - Cleaned and restored the interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment
• - Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants
• - Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery

• - Water damage restoration technician
• - Residential and commercial contents division technician
• - Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants
• - Cleaned and restored the interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment

• - Cleaned and restored the interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment
• - Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants
• - Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.