Ali Walker
Rosedale,NY
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Considered a team player with well-honed leadership and critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
AIRLINE COACH SERVICES
09.2021 - Current
- Oversee efficiency of operational processes
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Analyzing and reporting on performance
- Analyze business requirements and customer needs
- Monitor and report of department performance
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Completed bi-weekly payroll for [Number] employees.
- Tracked company equipment, tools and technology to manage inventory.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed department metrics and performance and reported findings to management.
Operations Manager
PREMIER PARATRANSIT LLC
07.2016 - 12.2019
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards. Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
- Oversee all new training focused on maximizing overall performance
- Determine the number of man hours that would be required to complete assignments after reviewing the scope of each project
- Established long-term customer relationships through prompt and courteous service
- Tracked time spent on assignments each day for productivity reporting
- Modernized communications systems to ensure optimal productivity, reliability and efficiency
- Assist with customer complaints, payroll and etc
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Administrative Assistant
TRANSCARE CORPORATION
06.2011 - 06.2016
- Performed diverse office assistance functions as required
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Processed client payrolls and payroll corrections
- Created detailed expense reports and requests for capital expenditures
- Developed organizational systems for agendas, records and reports
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Created files, reports and records while maintaining confidentiality
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Book travel arraignments
Dispatch Supervisor
EMPIRE PARATANSIT
09.2009 - 05.2011
- Managed 12 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.job assignments, tracking project status, processing payroll and resolving issues to maximize productivity
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained meticulous employee records to accurately track attendance and productivity
- Established long-term customer relationships through prompt and courteous service
- Tracked time spent on assignments each day for productivity reporting
- Assisted Operations manager in daily accidents and incidents reports
- Communicated with a large fleet of outgoing vehicles and used y best judgment to determine which vehicle was most appropriate for pick-up
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed 12 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Dispatcher
MAGGIES PARATRANSIT
04.2007 - 01.2008
- Closely monitored dispatch board to triage and prioritize over daily calls
- Directed investigations to verify and resolve customer complaints
- Increased area coverage by effective scheduling and detailed location monitoring
- Directed all dispatching, routing and tracking of fleet vehicles
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by
- Worked with dispatch supervisor to maintain a low complaint ad high performance standards
- Closely monitored dispatch board to triage and prioritize over daily calls
- Tracked and monitored vehicle performance and maintenance.
- Sent out drivers to assist with 10-12 trips daily based on locations, needs and worker availability.
Dispatcher
MV
01.2005 - 12.2006
- Closely monitored dispatch board to triage and prioritize over daily calls
- Directed investigations to verify and resolve customer complaints
- Increased area coverage by effective scheduling and detailed location monitoring
- Directed all dispatching, routing and tracking of fleet vehicles
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by
- Worked with dispatch supervisor to maintain a low complaint ad high performance standards
EMT
TRANSCARE
02.2005 - 01.2006
- Executed well-informed critical decision making in high-pressure situations
- Assessed situation severity of emergent medical incidents and provided care accordingly
- Conducted equipment and vehicle checks with required frequency to ensure proper operation
- Communicated with lucid patients to gather incident and medical history information
- Operated emergency vehicles in a safe and efficient manner to transport emergent patients
- Monitored patient status during ambulance transport and transfer
- Evaluated patient vital signs and status to determine care needs.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Handled patient transfers from one medical facility to another.
Education
ASSOCIATE Fashion
Merchandising
Nassau Community College
2011
Skills
- Transportation coordination
- Manage Operations
- Proficient in MS Office
- Google suites, DOCS and MEET
- GPS
- Excellent time management
- Knowledge of state roads and highways
- Positive communication skills
- Employee Relationships
- Driver Routing
- Performance Monitoring and Evaluation
- Operations Oversight
- Strategize Business Plans
- Payroll Administration and Timekeeping
- Delegation
- Inventory Tracking and Management
- Shift Coverage
- Hiring and Onboarding
- Management
- Team Training
- Operations and Procedural Knowledge
- Operational Efficiency and Safety
- Continuous Improvement Projects
Timeline
Operations Supervisor
AIRLINE COACH SERVICES
09.2021 - Current
Operations Manager
PREMIER PARATRANSIT LLC
07.2016 - 12.2019
Administrative Assistant
TRANSCARE CORPORATION
06.2011 - 06.2016
Dispatch Supervisor
EMPIRE PARATANSIT
09.2009 - 05.2011
Dispatcher
MAGGIES PARATRANSIT
04.2007 - 01.2008
EMT
TRANSCARE
02.2005 - 01.2006
Dispatcher
MV
01.2005 - 12.2006
ASSOCIATE Fashion
Merchandising
Nassau Community College