ALI ZAHRA
San Diego,CA
Summary
Business management graduate with hands-on experience in customer service, operations, and team leadership. Strong problem-solving skills with experience training team members and improving processes to enhance customer satisfaction and operational performance. Seeking to apply management knowledge and leadership abilities to support organizational success.
Overview
7
7
years of professional experience
Work History
Business Operation Manager
BOLD PRODUCTS
02.2021 - Current
- Managed daily online store operations, including order processing, customer inquiries, inventory updates, and product listings.
- Analyzed costs, pricing, and order accuracy to support improved purchasing decisions and reduced operational errors.
- Created and maintained standard operating procedures (SOPs) to support consistent, efficient operations
- Coordinated with external suppliers to manage order fulfillment, delivery schedules, and inventory replenishment
Insurance Claim Adjuster
Claims Adjusters
08.2023 - 06.2025
- Investigated, evaluated, and processed insurance claims, ensuring timely and accurate resolution.
- Conducted thorough inspections of damaged property (e.g., homes, vehicles) to assess the extent of damage and estimate repair costs.
- Prepared detailed reports and documentation, outlining the cause, nature, and extent of damage.
- Provided excellent customer service by responding promptly, addressing concerns, and guiding policyholders through the claims process.
Store Manager
WAVE
05.2021 - 10.2023
- Managed daily store operations and led a team to consistently meet sales, customer service, and visual standards.
- Trained and coached employees to improve performance, sales results, and customer satisfaction.
- Oversaw scheduling, inventory, and loss prevention to support store profitability.
Shift Lead
Zaatar w Zeit
02.2019 - 01.2020
- Trained new team members and helped oversee daily shift operations.
- Provided excellent customer service in a fast-paced environment.
- Handled cash register operations and ensured accurate transactions.
- Assisted in inventory management and restocking supplies.
- Stepped up to lead when supervisors were unavailable.
Education
Bachelor's Degree - Business Management
San Diego State University
San Diego, CA01.2025
Associate Degree - Business Administration
San Diego Mesa College
01.2022
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Inventory management
- Standard operating procedures
- Problem solving
Coursework
- Leadership in Organizations
- Strategic Management
- Multinational Business and Comparative Management
- Supply Chain & Operations Management
Timeline
Insurance Claim Adjuster
Claims Adjusters
08.2023 - 06.2025
Store Manager
WAVE
05.2021 - 10.2023
Business Operation Manager
BOLD PRODUCTS
02.2021 - Current
Shift Lead
Zaatar w Zeit
02.2019 - 01.2020
Bachelor's Degree - Business Management
San Diego State University
Associate Degree - Business Administration
San Diego Mesa College