ALI ZANDI
Miami,FL
Summary
Highly motivated individual with excellent communication skills and integrity, seeking growth within a fast-paced organization. Graduated from London, UK and established a strong presence in Europe, Middle East, and Far East. A fast learner with a keen eye for details, experience working with people around the world has taught the value of friendliness, open-mindedness, respect, diversity, and a good sense of humor. Also gained skills and confidence in handling day-to-day challenges logically and efficiently. Adaptable Lead Sales Associate eagerly anticipates new challenges and opportunities for growth and contributions with a dynamic sales team. Driven to exceed team and corporate sales goals. Collaborative Lead Sales Associate offering expertise in sales management and customer service. In-depth knowledge of inventory procedures and sales principles. Organized and goal-oriented team player with 10 years of extensive experience coordinating sales teams and supporting upper management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Aroma360, LLC
10.2024 - Current
- Develop detailed project plans, including timelines, resources, and budgets.
- Coordinate with stakeholders to ensure that project goals and expectations are clear.
- Oversee the entire project lifecycle from initiation to completion.
- Ensure that all projects align with company objectives and brand standards.
- Lead and motivate a team, assigning tasks, setting expectations, and providing support.
- Coordinate with various departments (e.g., sales, marketing, operations, logistics) to ensure smooth collaboration.
- Conduct regular team meetings to track progress, resolve issues, and keep projects on track.
VIP Concierge
Luxury Rentals Miami Beach
05.2024 - 10.2024
- Provided exceptional customer service to guests, ensuring a positive and memorable experience.
- Responded promptly and professionally to guest inquiries, concerns, and complaints.
- Maintained a high level of knowledge about hotel amenities, services, and local attractions to assist guests with their needs.
- Assisted in the check-in and check-out process, ensuring accuracy in reservations and payments.
- Managed guest requests for room changes or additional amenities, accommodating preferences whenever possible.
- Collaborated with other departments such as housekeeping and maintenance to address guest issues or special requests.
- Resolved billing discrepancies or disputes by working closely with the finance department.
- Coordinated transportation arrangements for guests including airport transfers and car rentals.
- Provided recommendations on dining options, entertainment venues, and tourist attractions based on guest preferences.
- Implemented personalized touches such as welcome notes or special gifts for VIP guests.
- Maintained accurate records of guest interactions using CRM software or manual logs.
- Ensured compliance with hotel policies and procedures while delivering exceptional service standards at all times.
- Collaborated with the sales team to identify opportunities for upselling rooms or promoting hotel packages.
- Developed strong relationships with repeat guests through personalized communication strategies.
- Participated in regular training sessions to enhance product knowledge and improve customer service skills.
Centurion Membership Professional
American Express, AMEX
04.2022 - 05.2024
- Deliver extraordinary service on inbound calls in a fast-paced structured customer care environment by following our Customer First philosophy.
- Consult with card members to understand their needs and tailor unique solutions for each customer reinforcing the benefits of card membership providing relevant product offers that deepen customer engagement and result in measurable value for our card members.
- Continuously improve on key selling skills including building rapport understanding customer needs handling objections and closing sales.
- Address general and account-specific customer inquiries.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Utilized selling behaviors to identify and solve customer needs.
- Familiarized self with new products and services to engage with customers about features and benefits.
Client Service Representative
Dun and Bradstreet
01.2022 - 05.2023
- Explain terms of contract agreements, complete contracts, payment.
- Showing clients their annual budgets and advising Products Services, provide ongoing relationships and selling various insurance liabilities coverages to clients.
- Assist full customer service disputes/queries, building relationships with local business and community, health and safety guidelines compliance regulations.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Project Manager
DAMAC Properties
01.2018 - 01.2021
- Assisting elite clients with their car rental agreements, reservations rental needs to ensure positive customer experience and feedback at office environment.
- My responsibilities included promoting and selling additional products and services utilising membership sales technique.
- Experience with booking and reserving for new or existing clients and events for Platinum members, advising members of new products and services.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Explained policies and reviewed documentation to obtain signatures.
- Updated and maintained rental agreement files and documents.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
Vip Host Manager
Barrucuda Casino
01.2015 - 01.2017
- Welcoming and providing immaculate service to vip members and guests provide workflow and referrals from the vip host, proactive with a 360 degree approach to build long term relationships with the vip members, support members in playing their needs and general requirements, deal with escalating issues/queries of hosts and member and offer solutions and achieve high quality experience.
- Answered telephone to provide dining information and take reservations.
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.
Education
City and Guilds -
01.2015
BA - Business Administration
Kingsway College
London01.2004
GED -
QK High School
London01.1996
Skills
- Outlook Microsoft Office
- Tech support
- Inbound Call centre & Customer Office Management & Property based
- English Literature
- Data Entry Analyst
- Good driving skills with clean license
- Hospitality Management
- Case Management
- Experience in all retail and web
- Android & IOS
- Apple Computer Background Industry
- Sales and management
- Calendar management
- Specialist in computers
- Client Evaluation
- Service Representative Management
- B2B
- Zendesk
- Slack
- Account Management
- Guest Relations
Certification
Driver's License
Languages
Arabic
Elementary
Timeline
Project Manager
Aroma360, LLC
10.2024 - Current
VIP Concierge
Luxury Rentals Miami Beach
05.2024 - 10.2024
Centurion Membership Professional
American Express, AMEX
04.2022 - 05.2024
Client Service Representative
Dun and Bradstreet
01.2022 - 05.2023
Project Manager
DAMAC Properties
01.2018 - 01.2021
Vip Host Manager
Barrucuda Casino
01.2015 - 01.2017
City and Guilds -
BA - Business Administration
Kingsway College
GED -
QK High School
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