Ali Zitzman
Lehi,UT
Summary
Personable and results-driven leader with a proven ability to build strong, motivated teams. Known for a genuine, approachable management style that fosters trust, engagement, and productivity. Experienced in staff development, operational efficiency, and guest relations, with a track record of improving team performance and workplace culture. Skilled in problem-solving, adaptability, and optimizing labor costs to drive success.
Overview
6
6
years of professional experience
Work History
Assistant Manager (Hospitality Leader)
Cafe Zupas
05.2023 - Current
- Handled customer concerns professionally, using problem-solving and communication skills to resolve issues.
- Trained and onboarded new hires in hospitality, food safety, and service standards.
- Conducted staff performance evaluations, providing constructive feedback for growth.
- Monitored food preparation, production, and plating to ensure quality and consistency.
- Managed food inventory and controlled costs to prevent waste and improve efficiency.
- Collaborated with leadership to develop strategies for enhancing operations and service.
- Coordinated kitchen and front-of-house activities for seamless service during peak hours.
- Delegated tasks effectively to maximize team productivity in a fast-paced environment.
- Led by example in professionalism, energy, and guest engagement to uphold company values.
Shift Lead
Costa Vida
07.2019 - 04.2023
- Trained new employees, delegating daily tasks and responsibilities.
- Ensured all food met company standards and adhered to food safety regulations.
- Oversaw opening and closing procedures
- Processed transactions, balanced tills, and ensured financial accuracy.
Education
High School Diploma -
Skyridge HIgh School
Lehi, UT05-2021
Skills
- Staff Training & Development
- Team Leadership
- Guest Relations
- Problem-Solving
- Conflict Resolution
- Labor Cost Control
- Process Improvement
- Inventory Management
- Operational Efficiency
Timeline
Assistant Manager (Hospitality Leader)
Cafe Zupas
05.2023 - Current
Shift Lead
Costa Vida
07.2019 - 04.2023
High School Diploma -
Skyridge HIgh School