Alia Bradley
Conley,GA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
5
5
years of professional experience
Work History
Cashier
Ross Dress for Less
Lawrenceville, GA
07.2020 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Helped with purchases and signed customers up for rewards program.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Front Desk Receptionist
Planet Fitness
Ellenwood, GA
08.2023 - 11.2023
- Assisted with scheduling appointments for clients and visitors.
- Greeted customers, answered general questions and directed to appropriate locations.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Updated and maintained office policies and procedures.
- Provided administrative support including photocopying, faxing, and filing.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Cleaner
Tiger Tails Animal Hospital
Duluth, Georgia
08.2021 - 03.2022
- Polished furniture to remove dust and dirt buildup.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Scrubbed walls to remove scuff marks or stains.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Transported trash bags to designated disposal areas.
- Swept sidewalks and driveways of debris.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Followed safety processes for all manual and electric cleaning equipment.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Provided assistance with laundry services when needed.
Education
High School Diploma -
Peachtree Ridge High School
1555 Old Peachtree Rd, Suwanee05-2022
Some College (No Degree) - Sociology
Georgia State University
Atlanta, GASkills
- Drawer balancing
- Returns processing
- Product restocking
- Online orders preparation
- Ordering and stocking
- Payment collection
- Basic math
- Cash register systems
- Organizational growth
- Cash drawer balancing
- Currency counting
- Laundry
- Schedule flexibility
- Floor maintenance
- Complex Problem-solving
- Team collaboration
- Quality control
- Restroom sanitation
- Sanitization procedures
- Laundry services
- Crew management
- Sweeping and mopping
- Efficient cleaning techniques
- Dusting techniques
- Attention to detail
- Able to lift 50 lbs
- Confidentiality awareness
- Shipping and receiving
- Truck processing
- Safety training
- Safety protocols
- Time management
- Stock control
- Sorting and labeling
- Scheduling appointments
- Appointment management
- Records maintenance
- Documentation
- Telephone etiquette
- Patient registration
Timeline
Front Desk Receptionist
Planet Fitness
08.2023 - 11.2023
Cleaner
Tiger Tails Animal Hospital
08.2021 - 03.2022
Cashier
Ross Dress for Less
07.2020 - Current
High School Diploma -
Peachtree Ridge High School
Some College (No Degree) - Sociology
Georgia State University