Alia Cooper-Frazier
Atlanta,GA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience.
Overview
8
8
years of professional experience
Work History
Omni Support Specialist
Urban Outfitters, Inc.
08.2015 - Current
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
- Supported the store management team by participating in daily opening and closing office procedures and operational tasks and projects.
- Conducted sales analysis and Point of Sale transactions to meet store sales goals.
- Managed day-to-day team activities and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Account Support Specialist
Progressive
01.2022 - 01.2023
- Enhanced client satisfaction by quickly analyzing account history and provided accurate information to assist in resolving customer issue, as well as utilizing resources to insure first call resolution.
- Streamlined internal processes for better account management and improved customer experience.
- Collaborated with sales teams to ensure seamless onboarding of new accounts, resulting in smooth transitions and satisfied customers.
- Conducted regular account reviews, identifying areas for improvement and implementing necessary changes to optimize performance.
- Worked closely with other departments to resolve any account-related issues quickly and efficiently, minimizing the impact on clients.
- Developed strong relationships with clients, leading to higher retention rates and increased referrals.
Education
Master of Science - Business Analytics
Mercer University
Atlanta, GA05.2025
Bachelor of Arts - Film And Video Production
Georgia State University
Atlanta, GA12.2014
Skills
- Trend Analysis
- Tableau / Tableau Prep
- Data Visualization and Presentations
- Python Programming
- R Programming
- Excel Functions
- Customer Service
- Teamwork
- Problem-Solving
- Adaptability and Flexibility
- Interpersonal Skills
- Multitasking Capabilities
Timeline
Account Support Specialist
Progressive
01.2022 - 01.2023
Omni Support Specialist
Urban Outfitters, Inc.
08.2015 - Current
Master of Science - Business Analytics
Mercer University
Bachelor of Arts - Film And Video Production
Georgia State University