Alia D. Smith
510 Persimmon Point, Fayetteville,GA
Summary
Professional with experience in strategic leadership and operational management. Skilled in driving team collaboration and achieving results through adaptive strategies and clear communication. Proficiencies include project management, financial analysis, and process optimization. Known for reliability, flexibility, and strong focus on delivering impactful outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Underwriting Manager
Intact Insurance
10.2022 - 10.2024
- Managed a high-performing team of E&S Property Underwriters in the SE, providing guidance and support to ensure consistent results. 5 Underwriters and 3 Underwriter Associates.
- Mentored junior underwriters in best practices, contributing to their professional development within the organization.
- Enhanced risk assessment accuracy through thorough research and data analysis.
- Scrutinized underwriting performance to identify weaknesses and provide recommendations for improvement.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Improved underwriting performance by streamlining processes and implementing best practices.
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Maximized revenue generation by optimizing pricing strategies based on risk profiles. Book size $48M
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery in the South East..
- Built strong relationships with brokers and agents, providing exceptional customer service while negotiating policy terms effectively.
- Evaluated applications to determine E&S Property insurance coverage and appropriate risk classifications.
- Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
AVP & SE Region Property & Marine Manager
Chubb Limited Company
11.2020 - Current
- Directly accountable for Middle Market Property Marine branch underwriting operation and results, including driving new business production and retention efforts of a $48 million book of business in the South East which includes 5 Underwriters and 3 Underwriting Associates.
- Exceeding New Business Premium target goal by 10+% before years end. Exceeding overall premium target of 25+% before year end.
- Field Expert in Property, Builder’s Risk, Fine Arts, Contractors Equipment, Motor Truck Cargo, Transit, Installation Floaters, Equipment Dealers, and other Inland Marine Coverages and Ocean Cargo.
- Experience working on Complex Commercial project-specific placements and Master Builder’s Risk programs and Understanding of CAT peril modeling/pricing as applied to Builder’s Risk and Property.
- Responsible responsible for hiring, retention, performance management, compensation and technical training and coaching and development for Property and Marine underwriting staff and assistants; Collaborate with HR on performance management and compensation process.
- Develop opportunities particular to the marketplace and provide customized approaches on market conditions and agency needs and facilitate product education/appetite; serves as point person for key local producer relationships.
- Work closely with Field Operations on development and execution of marketing strategy and coordinates marketing and production activities in Property and Marine.
Property, Machinery & Marine Executive Underwriter
Chubb Limited Company
01.2018 - 01.2020
- Accountable for achievement of customer group, branch and corporate goals relating to profit, growth, retention, service and producer relations for the South East.
- Independently worked with assigned distribution channel to appropriately select risks, evaluate and recommend program structure, services and pricing to achieve a balanced portfolio and long-term profitability.
- Provided necessary underwriting and tactical support to peer underwriters and junior underwriters.
- Collaborated with other business units to advance the enterprise and reputation of the Property Marine unit within the South East.
- Learned and facilitated peer training of complex Builders Risk Residential and Commercial platform, writing over $500k in new business annually.
- Independently reviewed engineering information to assess risk quality and compliance within company guidelines and initiates appropriate loss prevention actions.
- Evaluated reinsurance requirements and implemented appropriate action.
Property, Machinery & Marine Senior Underwriter
Chubb Limited Company
01.2009 - 01.2018
- Primary Underwriter Georgia, Alabama and Tennessee Branches Property under $100,000 and Marine accounts of all sizes.
- Achieved new rate of 5% and renewal retention goals of 85% for assigned Branches.
- Meet and maintained new business goal of $1,200,000 + written premium in calendar year on a consistent basis.
- Maintained productive and dynamic relationships both within independent and national broker environment via travel/marketing in order to solicit new business.
- South East Internal and External Trainer Online Contractor's Equipment and Builder's Risk Platform.
- Analyzed CAT peril modeling and pricing
- Worked in a team environment with Underwriters, Operations, Information Technology, Actuarial and Compliance.
- Sales Circle of Excellence Recipient 2009 and 2011
Property and Marine Underwriter
Chubb Limited Company
01.2006 - 01.2009
- Managed $3,000,000 book of Property/Marine business in Georgia.
- Responsible for selling and negotiating coverage’s, price, financial terms and service delivery.
- Accountable for achievement of customer group, branch and corporate goals relating to profit, growth, retention, service and producer relations.
- Developed and implement business plans for key branch agents & producers.
- Identified new opportunities for growth within new and existing production sources.
- Worked in a team environment with Underwriters, Operations, Information Technology, Actuarial and Compliance and Account Executives.
Operations Practice Leader
Chubb Limited Company
01.2002 - 01.2005
- Managed Operations team of 20 employees in Alabama and Tennessee offices.
- Developed and presented on going training programs for new and existing team members.
- Responsible for overseeing local field technology initiatives and managed budgetary and expense issues in both branches.
- Principle communication vehicle for Operations in both branches, Identifying and implementing appropriate assessment means to monitor productivity of Customer Service Department.
- Worked directly Leadership Team, Underwriters and Managers to establish and continually improve upon delivery of one call resolution.
- Fostered a team spirit through recognition of individual and group activities; participate and lead team in departmental incentive programs.
Operations Service Team Leader
Chubb Limited Company
05.2000 - 01.2002
- Managed team of 25 employees in 4 operational areas in Georgia.
- Ensured underwriting policy transaction and branch services are executed, serviced and supported.
- Worked with Operations Practice Leader to achieve team’s differentiated service results as well as worked with Training department to coordinate appropriate training for staff.
- Fostered team spirit through recognition of individual and group activities; participate and lead team in departmental incentive programs.
- Provided timely coaching feedback and performance appraisals for direct reports.
- Assisted in interviewing and hiring of new staff.
Executive Team Leader, Sales Floor
Target Stores
01.1998 - 05.2000
- Managed 50 to 150 team members daily.
- Coordinated movement of merchandise to maximize sales and profit using key team members.
- Ensured daily price accuracy and follow – up with team members for proper execution.
- Maintained merchandise presentation to company standards and reviewed marketing plans to ensure proper merchandising mix per location.
- Developed and presented on going training programs for new and existing team members. District Softlines Trainer for 8 stores completing audits and administering training based on results.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Executive Team Leader – Guest Service
Target Stores
05.1995 - 01.1998
- Managed 65 Guest service team members.
- Managed store scheduling to maximize staffing during hours of operation.
- Established programs to maximize speed, service and effectiveness of team members.
- Reviewed and researched daily sales and cash control discrepancies.
- Daily maintenance of all Guest (customer) Service issues.
- Coordinated and directed in store specialty events monthly.
Education
Bachelors of Science - BA, Marketing, Sales And Human Resources
The University of North Carolina
Skills
- Effective Leader
- Interpersonal Communication
- Analytical Skills
- Self-motivated Professional
- Critical Thinking
- Flexible & Adaptable Teamwork
- Coaching & Mentoring
- Presentations
- Business Planning
Certification
- Associate in Insurance Services (AIS)
- Associate in General Insurance (AINS)
Affiliations
Delta Sigma Theta Sorority Inc.
Timeline
Senior Underwriting Manager
Intact Insurance
10.2022 - 10.2024
AVP & SE Region Property & Marine Manager
Chubb Limited Company
11.2020 - Current
Property, Machinery & Marine Executive Underwriter
Chubb Limited Company
01.2018 - 01.2020
Property, Machinery & Marine Senior Underwriter
Chubb Limited Company
01.2009 - 01.2018
Property and Marine Underwriter
Chubb Limited Company
01.2006 - 01.2009
Operations Practice Leader
Chubb Limited Company
01.2002 - 01.2005
Operations Service Team Leader
Chubb Limited Company
05.2000 - 01.2002
Executive Team Leader, Sales Floor
Target Stores
01.1998 - 05.2000
Executive Team Leader – Guest Service
Target Stores
05.1995 - 01.1998
- Associate in Insurance Services (AIS)
- Associate in General Insurance (AINS)
Bachelors of Science - BA, Marketing, Sales And Human Resources
The University of North Carolina
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