ALIA DAVENPORT
Fort Worth
Summary
Recent college graduate with understanding of Finance, Marketing and Strategic Planning, Restaurant and Hotel Operations, Convention and Event Management, Human Resources, and Tourism. Excellent skills in customer service, and organizing. Background in restaurant operations, guest relations, and hotel front desk. Passion for creating an outstanding dynamic between the front desk and the guest experience. Seeking a role with managerial responsibilities to develop leadership skills.
Overview
7
7
years of professional experience
Work History
Sales/ Convention Services Leader in Development
Omni Hotels & Resorts
01.2024 - Current
- Optimized customer experience by delivering superior services and effectively negotiating pricing with rates
- Evaluated staff performance and provided coaching to address inefficiencies.
Guest Relations Specialist and Trainer
Renaissance
06.2023 - 12.2023
- Assisted manager with auditing responsibilities and reservation financial adjustments.
- Provided exceptional customer service, leading to positive online reviews from satisfied guests.
- Participated in ongoing professional development opportunities to stay current on industry trends and guest relations best practices.
- Trained employees on daily guest services responsibilities and procedures.
Resort Concierge at Disney’s All Star Music Resort
Walt Disney World Company
06.2022 - 01.2023
- Provided valuable intel for guests daily with recommendations regarding any company related matter.
- Provided exceptional customer service at all times, resulting in copious positive reviews from satisfied guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Front Desk Associate
Marriott
10.2020 - 06.2021
- Created a training manual for new employees on proper guest check-in procedures with verbiage to be used
- Coordinated all reservations to ensure adequate notes were added and there was fluid communication between departments.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Utilized time management skills and developed the ability to be self sufficient in my role
Team Member
Chick Fil A
06.2017 - 06.2020
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Cross trained and worked different positions to provide optimal coverage and meet production goals.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
Education
Bachelor of Science in Hospitality Management -
University of North Texas
Denton, TX12.2023
Skills
- Training and mentoring
- Attention to Detail
- Teamwork and Collaboration
- Organization
- Dependable and Responsible
- Disaster Recovery Planning
- Data Analysis
- Improvement plan knowledge
- Strategic Planning
- Complex Problem-Solving
- Proficiency in the following: PMS, GXP, FOSSE, LILO, Hotel Experience, Guest Service Suite, Outlook, Microsoft, Excel Spreadsheet, FDC, Cvent
Accomplishments
- Eta Sigma Delta International Hospitality Management Honor Society with President’s List (2022)
- Certificate of Recognition for Outstanding Achievements granted by Walt Disney Management (2022)
- Certification in Hotel Industry Analytics (CHIA) (2022)
- The National Society of Leadership and Success (2023)
- Certification of Event Management granted by the University of North Texas (2023)
Extracurricular Activities
Community Service
Our Daily Bread
Salvation Army
Shiloh Field Community Garden
Hobbies
Grace Presbyterian Choir
Photography
Singing
Timeline
Sales/ Convention Services Leader in Development
Omni Hotels & Resorts
01.2024 - Current
Guest Relations Specialist and Trainer
Renaissance
06.2023 - 12.2023
Resort Concierge at Disney’s All Star Music Resort
Walt Disney World Company
06.2022 - 01.2023
Front Desk Associate
Marriott
10.2020 - 06.2021
Team Member
Chick Fil A
06.2017 - 06.2020
Bachelor of Science in Hospitality Management -
University of North Texas