Alia Dixon
Kannapolis,NC
Summary
With over a decade of experience in non-profit Human Services, I excel in problem-solving, multitasking, and effective communication. My unwavering commitment is to utilize my expertise to navigate complex challenges and foster meaningful relationships with both clients and colleagues. As a well-educated individual, I prioritize data integrity and client education. Additionally, as a communicative Caseworker, I have a background working with culturally diverse individuals and recommending the best treatment options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Financial Stability Casework
Crisis Assistance Ministry
Charlotte, NC
02.2011 - Current
- Manage confidential client information using CRM software
- Provide excellent customer service and utilize expert assessment skills to collect information when interviewing customers and determining eligibility
- Maintained detailed records of client information, progress notes, and treatment plans.
- Ensured compliance with relevant regulations, policies, procedures, and standards of practice.
- Engage with customers in a collaborative effort to identify and resolve present financial crisis
- Support customer cross-department procedures, such as customer service screening and intake.
- Provided crisis intervention and advocacy for clients in need of immediate assistance.
Customer Service Representative
Crisis Assistance Ministry
Charlotte, NC
09.2011 - 02.2024
- Provided frontline customer support or assistance to those applying for various services throughout the agency
- Acquire and document specific information regarding individual request for assistance
- Accurately utilize client database to update or create customer records
- Effectively communicate with customers, staff, and vendors via email and phone
- Provide administrative and other support to agency staff as needed
- Use de-escalation and conflict resolution skills when necessary.
Education
Queens University of Charlotte
05.2013
Associates in Applied Science in Human Services -
Central Piedmont Community College
05.2011
Some College (No Degree) - Human Services
Pfeiffer University of Charlotte
Charlotte, NCSkills
- Strong interpersonal skills
- Works well independently and in team settings
- Proficient in MS Office (Word, Excel & PowerPoint)
- Customer Relationship Management (CRM) Software
- Strong problem-solving skills
- Client Engagement
- Interpersonal and written communication
- Proficient in Salesforce Lightning
- Teamwork and Collaboration
- Creating Standard Operating Procedures
Certification
- Human Services
- Case Management
- Working with at risk youth
- Crisis Intervention
- NC Public Notary
Timeline
Customer Service Representative
Crisis Assistance Ministry
09.2011 - 02.2024
Financial Stability Casework
Crisis Assistance Ministry
02.2011 - Current
Queens University of Charlotte
Associates in Applied Science in Human Services -
Central Piedmont Community College
Some College (No Degree) - Human Services
Pfeiffer University of Charlotte
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