Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alia Guzman-Britto

Brooklyn,NY

Summary

Reliable and resourceful administrative professional with a strong background in customer service, front desk operations, and clerical support in healthcare and residential care settings. Known for managing high call volumes, scheduling complexities, and multitasking in fast-paced environments with professionalism and accuracy. Tech-savvy and detail-oriented, with proven experience in data entry, recordkeeping, and internal communications. Currently pursuing an Associate Degree in Accounting, bringing a growing foundation in financial processes to complement administrative expertise.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist / Call Center Representative

PureOBGYN
Manhattan, NY
09.2024 - 02.2025
  • Assisted clients with appointment scheduling, rescheduling, and cancellations for over 70 calls daily.
  • Communicated with patients, providing information about services and answering inquiries.
  • Maintained patient confidentiality while handling sensitive medical records and information.
  • Collected patient copays and outstanding balances to ensure timely payments.
  • Updated and maintained medical charts to reflect accurate patient information.
  • Efficiently checked patients in and out of the clinic to optimize workflow.
  • Monitored physician schedules to maximize appointment availability.

Creative Art Specialist / Receptionist

Upper East Side Rehabilitation and Nursing Center
New York, NY
10.2023 - 09.2024
  • Greeted visitors and assisted 50–100 guests per shift to ensure positive experiences.
  • Provided guidance and support to residents during individual and group projects.
  • Trained volunteers on effective techniques for assisting residents in art activities.
  • Facilitated over 70 calls daily with clients, vendors, and staff to maintain communication.
  • Performed front desk duties, including answering phones, filing documents, and taking messages.
  • Organized events and engaged residents in social and creative programs to enhance community involvement.

Senior Security Officer

Start Treatment and Recovery
New York, NY
02.2020 - 10.2023
  • Monitored security systems and patrolled premises to ensure safety compliance.
  • Trained new security personnel on protocols and emergency procedures.
  • Collaborated with staff to address security concerns and improve safety measures.
  • Conducted investigations into security incidents and prepared detailed reports.
  • Investigated complaints and documented detailed incident reports for future reference.
  • Maintained alarm systems and responded to alerts promptly to minimize risks.
  • Revised Security and Maintenance Handbooks, aligning them with updated protocols.
  • Created and managed interdepartmental documentation to enhance communication efficiency.
  • Executed clerical functions including document scanning, faxing, and visitor management.

Security Guard

Start Treatment and Recovery
New York, NY
02.2018 - 02.2020
  • Greeted and signed in visitors, employees, and patients, ensuring compliance with policies.
  • Monitored CCTV systems and conducted routine safety rounds.
  • Responded promptly to security concerns and enforced facility regulations.
  • Handled administrative tasks including phones, filing, and data management.

Education

High School Diploma - General Studies

Harry S. Truman High School
Bronx, NY
06.2009

Associate Degree - Accounting

Borough of Manhattan Community College
Manhattan, NY

Skills

  • Bookkeeping and data entry
  • Technical proficiency
  • Problem solving
  • Time management
  • Microsoft Office expertise
  • Spreadsheet management
  • Scheduling and mail handling
  • Patient confidentiality

References

References available upon request.

Timeline

Front Desk Receptionist / Call Center Representative

PureOBGYN
09.2024 - 02.2025

Creative Art Specialist / Receptionist

Upper East Side Rehabilitation and Nursing Center
10.2023 - 09.2024

Senior Security Officer

Start Treatment and Recovery
02.2020 - 10.2023

Security Guard

Start Treatment and Recovery
02.2018 - 02.2020

High School Diploma - General Studies

Harry S. Truman High School

Associate Degree - Accounting

Borough of Manhattan Community College
Alia Guzman-Britto
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