Alia Hamideh
Buffalo,NY
Summary
I am dedicated with a multicultural background and a passion for delivering exceptional service. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
33
33
years of professional experience
Work History
Reception/Administrative Assistant/Bus Liason
American Community School of Jordan
11.2007 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive student information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to parents inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Tutor
Self Employed
08.2001 - 10.2007
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Manager of Operations
Desert Ship Trucking
02.1995 - 12.2000
- Planning routes, schedules, and budgets
- Hiring and training new employees, and scheduling and managing staff members
- Assigning trucks, ensuring drivers know their routes, and tracking vehicle maintenance
- Managing customer complaints
- : Completing all paperwork related to transportation
Administrative Assistant
New Rochelle Geriatrics
03.1993 - 07.1995
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting patients.
- Maintained confidentiality of sensitive medical information
- Delivered excellent customer service through prompt responses to patients inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management
- Scheduled appointments for patients
Area Manager - Risk and Fraud Control
Saks Fifth Avenue
02.1991 - 04.1993
- Provided guidance to junior team members in conducting detailed analyses on complex cases, enhancing their skills while ensuring accurate results delivery consistently.
- Strengthened security measures, ensuring compliance with industry standards and regulations.
- Streamlined risk management processes by utilizing data analytics for early identification of potential fraud.
- Conducted thorough investigations into suspected cases of fraud, ensuring timely resolution and minimizing financial losses.
Education
Associate of Arts - Liberal Arts And General Studies
Mercy College
Dobbs Ferry, NY09.1999
High School Diploma -
Roosevelt High School
Yonkers, NY08.1993
Skills
Customer Service
Computer Skills
Office Administration
Customer and client relation
Fluent in English, Spanish and Arabic
Languages
Arabic
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reception/Administrative Assistant/Bus Liason
American Community School of Jordan
11.2007 - 06.2024
Tutor
Self Employed
08.2001 - 10.2007
Manager of Operations
Desert Ship Trucking
02.1995 - 12.2000
Administrative Assistant
New Rochelle Geriatrics
03.1993 - 07.1995
Area Manager - Risk and Fraud Control
Saks Fifth Avenue
02.1991 - 04.1993
Associate of Arts - Liberal Arts And General Studies
Mercy College
High School Diploma -
Roosevelt High School
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