Alia Han
Los Angeles,CA
Summary
Detail-oriented professional with expertise in employee training, inventory management, and customer service. Proven ability to resolve issues promptly, enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accountant
Sosy Logistics
Los Anegeles
07.2023 - Current
- Managed accounts payable and receivable using accounting software.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Prepared monthly financial reports for management review.
Manager
Aki Shabu
Los Angeles, California
06.2022 - 05.2023
- Supervised staff to maintain high service standards and efficiency.
- Trained new employees on menu items and customer service protocols.
- Coordinated with suppliers for timely delivery of quality ingredients.
- Resolved customer complaints promptly to enhance dining experience.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Tea Specialist
Rose and Blanc Tea Room
Los Angeles, California
08.2019 - 03.2022
- Maintained cleanliness and organization of workstations and customer areas.
- Provided excellent customer service by engaging with patrons and answering inquiries.
- Managed cash register operations, processing payments accurately and efficiently.
- Assisted in training new baristas on drink preparation and customer interaction techniques.
Education
Bachelor of Arts - Graphic Design
California State University, Long Beach
Long Beach, CA05-2021
Skills
- Inventory management
- Employee training
- Effective communication
- Attention to detail
- Responsible beverage service
- Payroll administration
- Budget management
- Customer relationship management
Certification
SCA Barista Certification
Timeline
Accountant
Sosy Logistics
07.2023 - Current
Manager
Aki Shabu
06.2022 - 05.2023
Tea Specialist
Rose and Blanc Tea Room
08.2019 - 03.2022
Bachelor of Arts - Graphic Design
California State University, Long Beach