Alia Jordan
Maple Heights,OH
Overview
8
8
years of professional experience
Work History
Cosmetologist
Defranco Salon Suits
02.2018 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Providing a wide range of hairstyling techniques such a haircutting, coloring, scalp treatments and basic styling needs and wants. Staying in tune with MSDS and OSHA requirements. Keeping records and documents on clientele, revenue, cash amounts daily. Generating long term business relationships with clientele.
Appointment Scheduler
Cleveland Clinic
12.2020 - 02.2023
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Generated department orders and accompanying documentation.
- Assumed responsibility for all activities related to the successful completion of all scheduled and unscheduled pediatric and/or adult surgery
- Worked in conjunction with physician and/or staff to prioritize admissions/appointments or maximize allocated space based on medical needs
Server/Bartender
J. Alexander's Restaurant
02.2017 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Credit Repair Specialist
Credit First National Association
08.2015 - 03.2017
- Investigated and resolved customer disputes related to credit decisions.
- Negotiated payment plans and loan terms with delinquent customers.
- Performed credit reviews on corporations to assess financial conditions.
- Complied with internal controls and government regulations.
- Developed credit models to assist in the credit decisioning process.
Education
Licensed Cosmetologist - Cosmetology Education
Ohio State School of Cosmetology - Heath
Heath, OH02.2018
Bachelor of Arts - Sociology
Bowling Green State University
Bowling Green, OH05.2016
High School Diploma -
Maple Heights High School
Maple Heights, OH05.2012
Timeline
Appointment Scheduler
Cleveland Clinic
12.2020 - 02.2023
Cosmetologist
Defranco Salon Suits
02.2018 - Current
Server/Bartender
J. Alexander's Restaurant
02.2017 - 03.2020
Credit Repair Specialist
Credit First National Association
08.2015 - 03.2017
Licensed Cosmetologist - Cosmetology Education
Ohio State School of Cosmetology - Heath
Bachelor of Arts - Sociology
Bowling Green State University
High School Diploma -
Maple Heights High School