Linux -OS
Alia Jordan
Client Care
Phoenix,AZ
Summary
Versatile and results-driven professional with extensive experience in household repairs and client service excellence, notably with Cable Guy and self-employment. Skilled in drywall installation and adept at fostering client relationships, I have significantly increased client referrals through high-quality work and efficient problem-solving. Committed to enhancing property functionality and client satisfaction, I excel in both technical proficiency and collaborative teamwork. I am very adaptable and driven.
Overview
14
14
years of professional experience
Work History
Feelance Handyman Services
Self-Employed
01.2017 - Current
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Collaborated with other handymen to complete larger projects efficiently while ensuring high-quality results for the clients.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Conducted thorough inspections of completed work sites to confirm adherence to safety standards and client expectations before leaving the premises.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Detected and repaired machinery faults using electrical and manual testing methods.
Dispatch Scheduling Communications & IT Ticketing
Cable Guy
07.2016 - 01.2017
- Served as primary contact point for external partners regarding IT communication matters; facilitated smooth coordination between parties.
- Streamlined dispatch processes by integrating GPS tracking technology into daily operations.
- Facilitated seamless operation, maintaining and organizing mail before dispatch.
- Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
- Streamlined communication channels between drivers and dispatch teams by utilizing effective software tools.
- Improved team efficiency with thorough training sessions on dispatch software.
- Implemented quality control measures to maintain high standards in customer service and dispatch operations.
- Collaborated with management to develop strategies for improving overall dispatch efficiency.
- Streamlined dispatch operations by implementing efficient scheduling systems and route planning.
- Contributed to the reduction of shipping errors by meticulously double-checking orders before dispatch.
Case Manager
Center For Hope
03.2011 - 07.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
Education
High School Diploma -
Paradise Valley High School
Phoenix, AZ07-2003
Skills
- Drywall installation
- Household repairs
- Hand tools
- Repair work
- Appliance installation
- Painting - cut-in, roller, professional Grayco sprayer
- Power tools
- Plumbing
- Light fixture installation
- Flooring installation
- Residential construction
- Contracted work
- Concrete work
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureSoftware
Excel
Word
Windows -OS
Python Script - Novice
Languages
Spanish
Limited Working
English
Full Professional
Interests
Outdoors
Automotive Repairs/Modifications
Building
Camping
Hiking
Art/Drawing & Painting
Writing
River Rafting
Timeline
Feelance Handyman Services
Self-Employed
01.2017 - Current
Dispatch Scheduling Communications & IT Ticketing
Cable Guy
07.2016 - 01.2017
Case Manager
Center For Hope
03.2011 - 07.2016
High School Diploma -
Paradise Valley High School