Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alia Mcintyre

Georgetown,KY

Summary

Proactive and detail-oriented professional with a proven track record at ED Davis Learning Center, enhancing front desk efficiency and client satisfaction. Skilled in office management and customer relations, I streamlined operations and reduced wait times by implementing an improved appointment system. Excel in organization and problem-solving, significantly contributing to a welcoming and efficient environment.

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in [Desired Position] role. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2
2
years of professional experience

Work History

Receptionist

ED Davis Learning Center
03.2020 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.

Education

High School Diploma -

Scott County High School
Georgetown, KY
05-2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Customer and client relations
  • Appointment scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Office administration
  • Schedule management
  • Front desk operations
  • Problem-solving
  • Call answering and routing
  • Microsoft office
  • Payment processing
  • Basic math

Timeline

Receptionist

ED Davis Learning Center
03.2020 - 03.2022

High School Diploma -

Scott County High School
Alia Mcintyre