Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alia Phillips

Alia Phillips

Coconut Creek,Florida

Summary

I am presently seeking employment in the field of customer relations and office management where my experience and tenure will serve me best and allow me to be of best benefit to your organization. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Office Clerk

Fairn & Swanson
03.2019 - 01.2020
  • General Record keeping and communication required to keep the office functioning
  • Collecting, filing and organizing office documents such as reports and confidential records Sorting and distributing e-mails
  • Running errands as required.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Developed organizational filing systems for confidential customer records and reports.
  • Organized office supplies and maintained an inventory of stock items.
  • Answered phone calls and welcomed visitors to office.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Updated customer accounts information in the database system accurately.
  • Contacted customers regarding account updates and potential problems.
  • Answered telephones, directed calls, and took messages.

Specialty Sales Representative

Dillards Department Store
01.2017 - 06.2018
  • Implemented effective communication techniques when interacting with customers both in person or over the phone.
  • Participated in team meetings providing updates on sales performance against targets.
  • Analyzed customer feedback to improve service and product quality.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Identified customer needs, provided solutions, and generated new sales opportunities.
  • Collaborated with new customers to give details about company offerings.
  • Identified customer needs and collaborated with cross-functional departments to deliver on expectations.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Planned and followed through with inventory management for each store.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Customer Service

Sam's Club
06.2009 - 01.2016
  • Greet customers warmly, Resolve customer complaints via phone, mail or e-mail.
  • Reach out to customers to verify account information, assist with placement of orders, refunds, cancellation or upgrading of accounts.
  • Assist customers with applying for credit and business lines.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Maintained a professional attitude while providing excellent customer service.
  • Assisted customers in resolving issues with their accounts or orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)

Darton State College
Albany, GA

Skills

  • File Maintenance
  • Data Entry
  • Records Management
  • Scanning and Copying
  • Document Scanning
  • Product Knowledge
  • Inbound and Outbound Calling
  • Account Updating
  • Team Development
  • Positive and Professional

Timeline

Office Clerk

Fairn & Swanson
03.2019 - 01.2020

Specialty Sales Representative

Dillards Department Store
01.2017 - 06.2018

Customer Service

Sam's Club
06.2009 - 01.2016

Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)

Darton State College

Similar Profiles

CREATE PROFILE
Alia Phillips