Alia Rodriguez
Phoenix,AZ
Summary
Proven leader and dedicated team player with a track record of maintaining top cleanliness standards at Tang Bar and enhancing customer service at PT Pho. Excelled in multitasking and hygiene, significantly improving guest experiences and team efficiency. Skilled in customer relations and staff training, consistently achieving and surpassing health and service goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Assistant
Tang Bar
11.2023 - 10.2024
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.
- Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.
- Monitored food and beverage supplies, assisting with restocking when needed.
Restaurant Assistant
PT Pho
06.2020 - 07.2021
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
Server
Sushi Love
02.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Lead
Carl's Jr
08.2019 - 08.2020
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
High School Diploma -
South Ridge
Phoenix, AZ05-2021
Skills
- Cleanliness and hygiene
- Customer service focus
- Phone etiquette
- Strong multitasking
- Team player attitude
- Customer service
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Full Professional
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Restaurant Assistant
Tang Bar
11.2023 - 10.2024
Server
Sushi Love
02.2023 - 10.2023
Restaurant Assistant
PT Pho
06.2020 - 07.2021
Team Lead
Carl's Jr
08.2019 - 08.2020
High School Diploma -
South Ridge