Alia Wahab
San Diego,CA
Summary
- Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients.
- Self-motivated with exceptional communication and computer capability.
- Cultivates a company culture in which staff members feel cojmfortable voicing questions and concerns, as well as contributing new ideas that drive company growth,
- Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors,
- Hotel Operations Manager focused on driving company growth and revenue in fast-paced and competitive climates, Flexible problem solver with a positive attitude.
- Customer service professional dedicated to effective team management and customer satisfaction.
- Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. outstanding customer service skills and expertise in anticipating customer needs.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Spa Manager
Saralia
Alexandria, Egypt
03.2011 - Current
- Led comprehensive spa tours for new members.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Anticipated spa and salon guest concerns and addressed them immediately.
- Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
- Followed through with client requests in a timely manner.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Handled guest complaints calmly and professionally.
- Performed inventory and restocking assignments as necessary.
- Handled guest complaints calmly and professionally.
- Maintained a solid knowledge base of all spa and resort products and services.
- Assisted the stylist in mixing, applying and removing hair color.
- Communicated any relevant schedule changes to the spa supervisor.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Carefully maintained financial filing system.
- Offered appointment information updates to guests in a polite and courteous manner.
- Remained polite when speaking with difficult guests on the phone.
- Communicated effectively with management concerning important customer issues.
- Promoted salon-exclusive products to increase retail sales.
- Recorded inventory sales into the spa’s weekly income report.
- Promoted salon-exclusive products to increase retail sales.
Regency Club Supervisor
Hyatt regency
Sharm el Sheikh, Red Sea, Egypt
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Sales & Marketing manager
Welbeck pharmacy
London, England
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- Directed and coordinated marketing activities and policies to promote products and services.
- Reviewed the financial aspects of product development, such as budgets, expenditures and research and development appropriations.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Initiated market research studies and analyzed findings.
- Analyzed business developments and monitored market trends.
- Consulted with buying personnel to determine projected demand for products and services.
- Completed quarterly forecasting and monthly financial reviews.
- Directed marketing and sales staff and supervised their daily activities.
- Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
Education
Bachelor of Science - Business, marketing
2012
Skills
- POS systems
- Hotel operations and management
- Fluent in Arabic
- Five-star hotel experience
- Hospitality background
- Concierge background
- Front desk experience
- Courteous
- Computer knowledge
- Guest satisfaction specialist
- Diligent
- Efficient
- Quality assurance
- Cordial
- Effective managerial techniques
- Safety and sanitation training
- Elite Salon Management specialist
- Guest relations training
- Subtle and effective sales skills
- Exceptional organizational skills
- Excellent time management
- Superb eye for style
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Flexible work hoursCompany CultureWork-life balanceTimeline
Spa Manager - Saralia
03.2011 - Current
Regency Club Supervisor - Hyatt regency
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Sales & Marketing manager - Welbeck pharmacy
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AAST ( Arab academy for science & Technology ) - Bachelor of Science, Business, marketing