Aliah Barrios
Glendale,AZ
Summary
Dynamic professional with a strong work ethic and proven success in customer service at MomDoc. Expert in schedule management and problem-solving, consistently reducing conflicts and enhancing satisfaction. Adept at multitasking and collaborating with teams to meet deadlines and exceed expectations, ensuring efficient operations and high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Scheduler
MomDoc
07.2023 - 01.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Collaborated with supervisors and team members to identify supply requirements.
Host
Legacy Sports Collectibles
02.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Front Desk Clerk
Catalina Island Company
07.2019 - 10.2019
- Resolved issues promptly to maintain high guest satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
Eastmark High
Mesa, AZSkills
- Data entry
- Strong work ethic
- Customer service
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Schedule management
- Telephone etiquette
- Call management
- Patient scheduling
- Documentation proficiency
- Call schedule distribution
Timeline
Scheduler
MomDoc
07.2023 - 01.2024
Host
Legacy Sports Collectibles
02.2022 - 06.2023
Front Desk Clerk
Catalina Island Company
07.2019 - 10.2019
Eastmark High
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