Aliah Cochran
Galloway,NJ
Summary
Compassionate and self-motivated Patient Care Associate at AtlantiCare Regional Medical Center, skilled in direct patient care and emotional support. Recognized for enhancing patient comfort and safety through diligent monitoring and adherence to infection control protocols, while fostering a respectful environment that promotes healing and well-being.
Overview
10
10
years of professional experience
Work History
Patient Care Technician for Surgical Services
AtlantiCare Regional Medical Center
08.2022 - Current
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Contributed to a safe environment by adhering to infection control protocols and reporting potential hazards promptly.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Front Desk Agent
Caesars Entertainment
09.2022 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Concierge
Harrah's Casino
02.2020 - 08.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
VIP Services Representative
Bally's Hotel & Casino
05.2015 - 01.2021
- Managed confidential information pertaining to client preferences and personal details with utmost discretion and professionalism.
- Worked closely with sales and marketing teams to develop targeted promotions aimed at attracting high-profile clientele.
- Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
- Achieved higher levels of guest satisfaction by providing personalized recommendations based on individual preferences and interests.
- Built strong relationships with high-profile clients, fostering loyalty and repeat business.
- Developed a thorough understanding of available amenities, offerings, and pricing strategies in order to effectively upsell products or services when appropriate.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
- Assisted in training new team members on company policies and procedures related to the handling of VIP services.
- Contributed to the development and implementation of policies and procedures aimed at enhancing overall quality of service provided by the VIP team.
Education
General Studies
Oakcrest High School
Mays Landing, NJ06-2009
Skills
- Self-motivation and initiative
- Emotional support
- Respectful and compassionate
- Medical terminology
- Dependable and responsible
- Direct patient care
- Active listening
- Team collaboration
Timeline
Front Desk Agent
Caesars Entertainment
09.2022 - 11.2024
Patient Care Technician for Surgical Services
AtlantiCare Regional Medical Center
08.2022 - Current
Concierge
Harrah's Casino
02.2020 - 08.2022
VIP Services Representative
Bally's Hotel & Casino
05.2015 - 01.2021
General Studies
Oakcrest High School
Similar Profiles
Michael KayMichael Kay
Patient Access Supervisor at Atlanticare Regional Medical CenterPatient Access Supervisor at Atlanticare Regional Medical Center
Natek TynerNatek Tyner
Behavioral Peer Specialist at AtlantiCare Regional Medical Center, Atlantic City CampusBehavioral Peer Specialist at AtlantiCare Regional Medical Center, Atlantic City Campus
Trent CarchidiTrent Carchidi
Monitor Technician at Atlanticare Regional Medical CenterMonitor Technician at Atlanticare Regional Medical Center
Steven BrownSteven Brown
Electronics Sales Associate at WalmartElectronics Sales Associate at Walmart
Jesse DonlonJesse Donlon
Radiologic Technician Aide at Shore Medical CenterRadiologic Technician Aide at Shore Medical Center