Aliah Fausto
Spanish Fork
Summary
Enthusiastic professional with experience in customer relationship management and cash register operations. Proven ability to resolve issues efficiently while maintaining a positive attitude, contributing to increased customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rocky Mountain ATV/mc
ANGELICA
Payson
10.2024 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted customers with inquiries and resolved issues efficiently.
- Documented customer interactions in the call management system accurately.
- Maintained a positive attitude while handling challenging customer situations.
- Followed company policies to ensure compliance during customer interactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Processed orders, forms, applications, and requests accurately and efficiently.
EXTRA MILE
MARIELA LORENZO
Spanish Fork
02.2023 - 08.2024
- Maintained cleanliness and organization of fuel pumps and convenience store areas.
- Monitored inventory levels and restocked products as needed.
- Ensured compliance with safety regulations and proper handling of hazardous materials.
- Provided exceptional customer service to enhance overall shopping experience.
- Handled cash register operations, including balancing at shift end.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of alcohol and tobacco products.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Restocked supplies such as paper towels, napkins, cups when necessary.
- Assisted customers in locating items throughout the store.
- Provided directions and information about local attractions upon request from customers.
- Educated customers on loyalty programs and processed membership registrations.
Education
High School Diploma -
LANDMARK HISH SCHOOL
Spanish Fork, UT05-2024
MASTER ESTHATICIAN - ESTHATICIAN
Aveda Institute
Provo, UTSkills
- Customer service
- Cash register operations
- Order processing
- Customer relationship management
- Call management
- Problem resolution
- Time management
- Product knowledge
- Attention to detail
- Bilingual English and Spanish speaking
- Organizational skills
Certification
- Barbicide certification
Languages
English
Professional
Spanish
Professional
Timeline
Rocky Mountain ATV/mc
ANGELICA
10.2024 - 02.2025
EXTRA MILE
MARIELA LORENZO
02.2023 - 08.2024
High School Diploma -
LANDMARK HISH SCHOOL
MASTER ESTHATICIAN - ESTHATICIAN
Aveda Institute
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