Aliah Montero
Lawrence,MA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also Hardworking employee with customer service, multitasking, and time management abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
NORTHEAST DERMATOLOGY
North Andover Center, MA
09.2024 - 07.2025
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Administered medications under the direction of healthcare professionals
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
Manager
Ulicious Smoothie & Juice Bar
lawrence, MA
03.2020 - 09.2024
- Interacted with a diverse clientele in person and on the phone
- Made and served beverages with speed, quality, & consistency
- Memorized recipes for specialty beverages and seasonal offerings
- Prioritized drink request while managing interruptions
- Engendered customer loyalty by remembering guest’s names and personal preferences
- Trained team members on product preparation and customer service techniques.
PCA
Personal Care Assistance
Lawrence, Massachusetts
06.2020 - 12.2020
- Companionship—just being there, talking, and helping reduce isolation after trauma.
- Assisted with personal hygiene, grooming, dressing, and safe mobility transfers.
- Running errands (groceries, medications).
- Emotional support, helping to adjust to life changes, and maintain independence at home.
- Prepared meals, managed medication reminders, and maintained a clean, organized living environment.
Medical Receptionist/Referral Coordinator
Zaheen Medical Center
Andover, MA
08.2019 - 12.2019
- ECW Network
- Verify Insurances Eligibility
- Check patients in and out
- Profound knowledge of cardiac related terminology and procedures
- Ability to identify various components of cardiac testing, evaluations and diagnosis
- Ability to communicate effectively on the telephone
- Ability to coordinate multiple tasks in an orderly fashion
- Ability to interact with physicians, team members and patient population
- Possess excellent computer skills and solid typing speed and accuracy
Collections Rep
Valentine & Kebartas
09.2018 - 08.2019
- Third-party collection agency
- Make approximately 300 calls per day
- Resolve best payment arrangement for loan borrowers
- Send emails to follow up with customers to confirm arrangements
- Receive inbound calls from customers that want to pay off their credit card bill
- Make calls to business owners
Customer Service Rep
Dunkin Donuts
12.2017 - 07.2018
- Completed incoming orders at register and drive thru, maintaining high level of customer service
- Organized pastry display case and cleaned throughout shift
- Handled planning and preparation of frozen food for the following day
- Cleaned employee work stations including counters, coffee station, sandwich station and back room
- Kept customer dining area stocked with supplies and clean for incoming customers
- Trained any new employees
Crew Member
Panera Bread
09.2016 - 05.2017
- Operated cash register taking new customer orders
- Prepared customer orders for breakfast, lunch and dinner services as line cook
- Responsible for creating beverages as barista including smoothies, coffee orders and specialty drinks
- Managed appearance of dining room and maintained high level of cleanliness and sanitation for positive customer experience
- Performed dishwashing responsibilities to keep kitchen running during service
- Trained new employees on cash register duties and dishwashing procedures
Education
High school diploma -
Lawrence High School
08.2018
Skills
- Front desk
- Medical office experience
- Care plans
- EClinicalWorks
- Office experience
- HIPAA
- Medical receptionist
- Communication skills
- Bilingual
- Referrals
- Organizational skills
- EMR systems
- Insurance verification
- Customer service
- Time management
- Patient care
Certification
CPR Certification Child and Baby First Aid/CPR/AED June 2021 to June 2021 Adult and Pediatric First Aid/CPR/AED June 2021 to June 2021
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Medical Assistant
NORTHEAST DERMATOLOGY
09.2024 - 07.2025
PCA
Personal Care Assistance
06.2020 - 12.2020
Manager
Ulicious Smoothie & Juice Bar
03.2020 - 09.2024
Medical Receptionist/Referral Coordinator
Zaheen Medical Center
08.2019 - 12.2019
Collections Rep
Valentine & Kebartas
09.2018 - 08.2019
Customer Service Rep
Dunkin Donuts
12.2017 - 07.2018
Crew Member
Panera Bread
09.2016 - 05.2017
High school diploma -
Lawrence High School
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