Aliah Washington
New Lenox,IL
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, and to advance professionally. Holds quality and teamwork in high esteem. Dedicated student interested in applying excellent communication and interpersonal skills to an agent role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Personable, friendly and solution-oriented with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
Normal, IL
11.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Team Member
McDonald's
New Lenox, IL
06.2023 - 08.2023
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Stayed informed of company and store updates from leadership.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Call Center Specialist
Path
Bloomington, IL
02.2023 - 04.2023
- Identified customers' needs, clarified information, researched every issue and provided solutions.
- Operated telephone systems to respond to incoming calls and transferred calls accordingly.
- Greeted customers warmly and ascertained problem or reason for calling.
- Utilized computer technology to handle high call volumes efficiently.
- Monitored performance metrics such as average handling time per call, abandoned calls rate and other key indicators.
- Actively participated in team meetings discussing new strategies for enhancing overall customer experience.
- Demonstrated ability to remain calm during challenging situations with difficult customers.
Education
High School Diploma -
Butler College Prep
821 E 103rd St06-2020
Skills
- Complaint resolution
- Workplace Safety
- Customer Service
- Equipment Operation
- Tactful and diplomatic
- Conflict Resolution
- Report Transcription
- Problem Resolution
- Multi-Task Management
- Call handling
- Data Entry
- Verbal and written communication
- Problem-solving skills
- Performance Improvement
- Professional phone voice
- Analytical abilities
- Customer communications
Accomplishments
- In 2023, I attended PATH's I&R training and earned the title of Call Center Specialist. During this training, I learned how to remain calm on the phone when answering calls from people who needed help which ranged from: Needing advice on relationships, help locating homeless shelters, or just needing someone to talk to.
Certification
- Call Center Specialist
Timeline
Customer Service Representative
Circle K
11.2023 - 05.2024
Team Member
McDonald's
06.2023 - 08.2023
Call Center Specialist
Path
02.2023 - 04.2023
High School Diploma -
Butler College Prep