Summary
Overview
Work History
Education
Skills
Timeline
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Aliah Woodson

Los Angeles,CA

Summary

Focused and positive restaurant professional with experience as a server, bartender and reservations manager with proven relationship-building and time management skills in fast-paced environments. Motivated hospitality expert with a track record of enhancing customer satisfaction through exceptional service and classic cocktail crafting. Demonstrates strong multi-tasking and an outgoing personality, contributing to a positive dining experience. Skilled in menu memorization and customer service, consistently meeting employer expectations for quality and reliability. Detail-oriented team player with strong organizational skills and the ability to handle multiple tables simultaneously with a high degree of accuracy and exceptional service skills. Passionate about ensuring guest satisfaction and successful in maintaining efficiency and a positive attitude at all times.

Overview

5
5
years of professional experience

Work History

Bartender/Server

The Hideaway
01.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory..
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed strict recipes and drink measurements to minimize product used.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender/Server

Ospi Venice
08.2022 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server

Joey DTLA
08.2019 - 03.2020


  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Communications

Pierce College
Woodland Hills, CA

High School Diploma -

CHAMPS Charter High School
Van Nuys, CA
06.2014

Skills

  • Strong multi-tasking
  • Menu Memorization
  • Service-oriented mindset
  • Hospitality service expertise
  • Classic cocktails
  • Garnishing Drinks
  • Customer Service
  • Highly reliable
  • Outgoing Personality

Timeline

Bartender/Server

The Hideaway
01.2024 - Current

Bartender/Server

Ospi Venice
08.2022 - 06.2024

Server

Joey DTLA
08.2019 - 03.2020

Communications

Pierce College

High School Diploma -

CHAMPS Charter High School

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Aliah Woodson