Ali Ahmad Khalili

Identified and resolved hardware, software, and network issues.

Set up computer systems, installed software, and configured network equipment.

Provided technical assistance and support to end-users, either in person or remotely.

Documented processes, procedures, and system configurations.

Trained end-users on new systems and software.

Implemented and maintaining security measures to protect systems and data.

Assisted with upgrades and migrations of systems and software.

Diagnosed and repairing hardware issues with computers, printers, servers, and other peripherals.

Assisted users with software applications, troubleshooting software problems, and helping with software installations and updates.

Configured and maintained network equipment such as routers, switches, and wireless access points. Troubleshooting network connectivity issues.

Ensured that IT systems comply with organizational policies, industry standards, and regulatory requirements (such as data protection regulations).

Provided excellent customer service to end-users and ensuring their technical issues are resolved promptly and effectively.

Worked closely with other IT staff, such as network administrators, system administrators, and developers, to resolve complex issues or implement new technologies.

Documented IT procedures, creating user guides, and generating reports on IT support activities and metrics.

Conducted training sessions for users on IT systems and best practices. Sharing knowledge with colleagues to enhance overall team capabilities.

 Adaptability and Learning: Staying updated with technological advancements and continuously learning new skills to adapt to evolving IT environments.

Provided timely technical assistance and support to users regarding IMS system.

Troubleshot software and hardware problems, applying analytical skills to identify root causes and implement effective solutions.

Installed, configured, and updated software to maintain optimal functionality.

Addressed hardware-related issues, including desktops, laptops, printers, and peripherals.

Ensured hardware setups and configurations met organizational needs and standards.

Managed user accounts, access controls, and system backups.

Provided remote IT assistance using tools such as remote desktop and phone support.

Empowered users to utilize technology efficiently and securely through comprehensive training and support.

Installed and configured hardware and software, ensuring compatibility and functionality within existing IT infrastructure.

Provided on-site technical support for IT equipment, systems, and software at customer locations.

Diagnosed and resolved technical issues promptly to minimize downtime and ensure operational continuity.

Conducted preventive maintenance and performed system upgrades as required to optimize performance.

Installed and deployed IT hardware, networking equipment, computers, and peripherals, at customer sites.

Configured hardware and software to meet client specifications and ensure seamless integration with existing systems.

Verified equipment functionality and conducted thorough testing to validate installations.