Alia J Solis

Oversee day-to-day operations.
Manage calendars, inquiries, and requests
Create events and engagements to encourage employee morale such as conferences, workshops, mixers, and fundraisers
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, and proposal development for various events
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Performed statistical analyses to gather data for operational and forecast team needs.
Develop and implement marketing and promotional plans to help increase awareness of our conference center and its amenities.
Introduced new methods, practices, and systems to reduce turnaround time.
Assist facilities with monitoring our locations for any issues about maintenance, fixes, or any issues on the property.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Produced concept plans for high-profile corporate meetings and events.
Developed creative themes for events and created related activities to engage attendees.
Provide training and assist in onboarding new employees.

Assist in event set-up according to instructions, guaranteeing readiness within strict schedules.

Actively listen to clients, handled concerns quickly and escalated major issues to supervisor.

Serve attendees with friendly, efficient manner following outlined steps of service.

Attract new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
Conduct pre- and post-event evaluations
Monitor event timelines and ensure that deadlines are met
Follow up with attendees after the event
Manage event registration processes, including collecting fees
Track and monitor expenses related to the event
Ensure that events run smoothly and that all participants are satisfied

Create and maintain filing systems according to established procedures and standards

Prepare reports, tracking due dates, and sorting document

Work with vendors and suppliers to acquire necessary materials
Responsible for filing and indexing all documents in accordance with legal requirements
Ensure accurate and timely document retrieval, delivery, and processing
Monitor and manage storage and destruction of records according to set protocols
Ensure the accuracy and integrity of all data related to records management
Respond to requests from internal and external clients in a timely and efficient manner
Monitor and respond to various records management inquiries
Assist in developing systems and processes for effective records management
Coordinate and implement physical and digital records management initiatives
Ensure secure storage and disposal of records

Greet customers and visitors with a friendly and professional attitude.

Manage telephone inquiries and bookings in a timely and efficient manner.
Assist with the organization of meetings and events.
Monitor and manage office supplies and maintain a clean and tidy office environment.
Execute administrative duties such as distributing mail, printing out documents, and filing paperwork.
Stay up-to-date with all company policies and internal procedures.
Process customer invoices and support with accounts receivable/payable.
Ensure customer satisfaction and provide a positive customer experience.