ALIANA AYUSO
Davie,FL
Summary
Highly-motivated customer service professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Head Bartender
Advanced Hospitalities|
FORT LAUDERDALE, CT
01.2022 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Production Manager, Client Services
A TO Z GENERAL CONTRACTORS
FORT LAUDERALE, FL
10.2020 - 03.2023
- Maintained production schedules, ensuring on-time delivery of products and services to clients.
- Monitored client feedback to ensure quality standards were met or exceeded.
- Established relationships with key stakeholders both internally and externally.
- Developed and implemented effective strategies for meeting customer needs in a timely manner.
- Managed inventory levels by tracking usage patterns and forecasting future demand.
- Collaborated closely with other departments such as marketing, sales, engineering., to ensure seamless workflow across teams.
Assistant Store Manager
T Mobile Retail
HOLLYWOOD , FL
01.2018 - 10.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory and daily activity management.
Education
High School Diploma -
Manchester High School
Manchester, CT06-2016
Associate of Science - Business Management
Eastern Gateway Community College
Steubenville, OHSkills
- CRM Software
- Performance monitoring
- Handling Escalations
- Workflow Optimization
- Exemplary leadership abilities
- Quality Assurance
- Records Management
- Customer Relations
- POS Systems
- Problem-Solving
- Interpersonal Skills (ex emotional Intelligence, Active Listening, etc)
- Customer Service and Engagement
- Bilingual (English & Spanish)
- Effective Communication Skills
- Task management/Prioritization
Languages
English
Professional
SPANISH
Professional
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
References
ADVANCED HOSPITALITIES
Banquet& Events Manager
Jany Valdes
954-887-9765
A TO Z GENERAL CONTRACTORS
New Construction PM
Wenddy Rodriguez
786-616-0654
T Mobile
Ashley Manzano
Retail Store Manager
929-289-6183
Timeline
Head Bartender
Advanced Hospitalities|
01.2022 - Current
Production Manager, Client Services
A TO Z GENERAL CONTRACTORS
10.2020 - 03.2023
Assistant Store Manager
T Mobile Retail
01.2018 - 10.2020
High School Diploma -
Manchester High School
Associate of Science - Business Management
Eastern Gateway Community College