Summary
Overview
Work History
Education
Skills
Languages
Quote
References
Timeline
Generic

ALIANA AYUSO

Davie,FL

Summary

Highly-motivated customer service professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Head Bartender

Advanced Hospitalities|
FORT LAUDERDALE, CT
01.2022 - Current
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Production Manager, Client Services

A TO Z GENERAL CONTRACTORS
FORT LAUDERALE, FL
10.2020 - 03.2023
  • Maintained production schedules, ensuring on-time delivery of products and services to clients.
  • Monitored client feedback to ensure quality standards were met or exceeded.
  • Established relationships with key stakeholders both internally and externally.
  • Developed and implemented effective strategies for meeting customer needs in a timely manner.
  • Managed inventory levels by tracking usage patterns and forecasting future demand.
  • Collaborated closely with other departments such as marketing, sales, engineering., to ensure seamless workflow across teams.

Assistant Store Manager

T Mobile Retail
HOLLYWOOD , FL
01.2018 - 10.2020
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory and daily activity management.

Education

High School Diploma -

Manchester High School
Manchester, CT
06-2016

Associate of Science - Business Management

Eastern Gateway Community College
Steubenville, OH

Skills

  • CRM Software
  • Performance monitoring
  • Handling Escalations
  • Workflow Optimization
  • Exemplary leadership abilities
  • Quality Assurance
  • Records Management
  • Customer Relations
  • POS Systems
  • Problem-Solving
  • Interpersonal Skills (ex emotional Intelligence, Active Listening, etc)
  • Customer Service and Engagement
  • Bilingual (English & Spanish)
  • Effective Communication Skills
  • Task management/Prioritization

Languages

English
Professional
SPANISH
Professional

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

References

ADVANCED HOSPITALITIES

Banquet& Events Manager

Jany Valdes

954-887-9765

A TO Z GENERAL CONTRACTORS

New Construction PM

Wenddy Rodriguez

786-616-0654

T Mobile

Ashley Manzano

Retail Store Manager

929-289-6183

Timeline

Head Bartender

Advanced Hospitalities|
01.2022 - Current

Production Manager, Client Services

A TO Z GENERAL CONTRACTORS
10.2020 - 03.2023

Assistant Store Manager

T Mobile Retail
01.2018 - 10.2020

High School Diploma -

Manchester High School

Associate of Science - Business Management

Eastern Gateway Community College
ALIANA AYUSO