Aliana Burgess
Waianae
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills in any role.
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Mekiko Cantina
09.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere throughout dining experience.
- Managed reservations and waitlists using digital scheduling systems to optimize seating efficiency.
- Collaborated with servers and kitchen staff to facilitate smooth service flow during peak hours.
- Assisted in training new hostesses on guest management protocols and restaurant policies.
- Monitored dining room activity to maintain optimal guest comfort and service standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Restaurant Server
Mekiko Cantina
09.2023 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Assisted with menu knowledge, enhancing guest satisfaction through informed recommendations.
- Managed food and beverage orders accurately, maintaining consistent quality standards.
- Collaborated with kitchen staff to streamline order flow and improve service efficiency.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
High School Diploma -
Nanakuli High School
89-980 Nanakuli Ave, Waianae, HI 9679201.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Relationship building
- Table bussing
Timeline
Restaurant Hostess
Mekiko Cantina
09.2023 - Current
Restaurant Server
Mekiko Cantina
09.2023 - Current
High School Diploma -
Nanakuli High School
Additional Important Information
In any job, I do I don’t only limit myself to what my position is at my job, but I am a team player that carries empathy and sympathy, as I do love helping out others, making sure no one is feeling under pressure or feeling down but wanting them to know they have me to rely on and help them whenever and wherever they need me. I love to get to know people. I am always willing to try new things and explore with determination and discipline, making sure I live up to the expectations that are being set. I can confidently say that I inherit the spirit of Aloha to give unto others. I know that I would have an amazing time at any job, making others feel welcomed and loved through the Aloha spirit here in Hawai’i Nei.