Aliana Gonzalez-Tovar
Pflugerville ,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking customer service position. Offering excellent communication and good judgment.
Experienced customer service representative with over 4 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Pizza Hut
Pflugerville , Texas
08.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Adhered to safe lifting techniques to avoid injuries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier
Pizza Hut
Pflugerville, TX
08.2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
Shift Lead
Menchies Yogurt
Pflugerville, TX
02.2019 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Regulated pricing, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Psychology
Austin Community College
Austin, TXThe Goodwill Excel Center
Austin, TX10.2017
Harmony Science Academy North Austin
Pflugerville, TX03.2016
Skills
- Time Management
- Customer Service
- Product and Service Sales
- Food Delivery
- Teamwork and Collaboration
- Customer Response
- Dependability and Honesty
- Efficiency and Time Management
- Customer Relationships
- Basic Math Skills
- Communication and Interpersonal Skills
- Fluent in English
- Strong Working Relationships
- Serve Customers
- Contactless Deliveries
Timeline
Delivery Driver
Pizza Hut
08.2021 - Current
Cashier
Pizza Hut
08.2021 - Current
Shift Lead
Menchies Yogurt
02.2019 - Current
Psychology
Austin Community College
The Goodwill Excel Center
Harmony Science Academy North Austin
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