Aliana Leap
Noblesville,IN
Summary
In my past and current occupations, I have learned to adapt to a high stress and fast-paced environment by creating a mental checklist of what needs to be done or is already done. This helped me in providing great customer service while remaining calm because of how I prioritize neccessities. I especially help my coworkers if I see they are struggling or are stressed. I ask where they need me or what they need me to do, and if they don't need my assistance, I continue my job by helping with customers or maintaining the cleanliness of the restaurant. When I am on the clock, I put my job before my personal needs by making sure everything is resolved and in order before I take time to relax.
Overview
3
3
years of professional experience
Work History
Cashier
Fazoli's
Carmel, IN
12.2023 - Current
- Helped customers find specific products and answered questions.
- Provided a productive workplace environment by bringing questions and possible issues to the attention of coworkers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Maintained clean and orderly checkout and dining areas by sanitizing register belts, emptying trash cans, organizing stock stations, and cleaning floors.
- Greeted customers with a positive, interested attitude.
- Helped coworkers with the process of prepping food and delivering orders in a timely manner.
Cashier
Qdoba
Noblesville, IN
08.2023 - 11.2023
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
- Processed customer payments quickly and returned exact change and receipts.
Restaurant Hostess
Matteo's Ristorante Italiano
Noblesville, IN
10.2021 - 05.2022
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Received and recorded patrons' dining reservations.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Greeted customers and escorted them to their tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Noblesville High School
Noblesville06-2024
Skills
- Patience and empathy
- Purchase assistance
- Organized
- Communication
- Positive and effective customer service
- Well-spoken
- Helping hand
Affiliations
- Dance
- Gymnastics
- Animal Shelter volunteer
- Soup kitchen volunteer
- Card/goodie bag making for underprivileged people and children
- Community church clean up (pulled weeds and trimmed grass)
- Crochet
Accomplishments
- Victoria Strauss Forever Fly Memorial Scholarship
- Turner Construction Scholar Scholarship
Timeline
Cashier
Fazoli's
12.2023 - Current
Cashier
Qdoba
08.2023 - 11.2023
Restaurant Hostess
Matteo's Ristorante Italiano
10.2021 - 05.2022
High School Diploma -
Noblesville High School
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