Aliana Martinez
New Braunfels,TX
Summary
A passionate and hard-working college student seeking part-time. Demonstrated success in busy and fast paced customer service, product presentation, and developing a positive relationship with customers while providing a high quality experience. Highly organized and detailed worker with a drive to exceed expectations. Motivated to learn new things and leverage skills and knowledge to contribute to team success.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Homewood Suites Hilton
02.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Barista
On The Grind Coffee
02.2022 - 04.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Cashier
Las Palapas Restaurants
01.2020 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Canyon High School
New Braunfels 05.2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Office organization
- Hospitality services
Timeline
Front Desk Receptionist
Homewood Suites Hilton
02.2024 - 01.2025
Barista
On The Grind Coffee
02.2022 - 04.2023
Cashier
Las Palapas Restaurants
01.2020 - 10.2020
High School Diploma -
Canyon High School
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