Aliana Romero Hernandez

• Maintained a clean work area by sweeping, mopping, dusting shelves.
• Provided technical support in troubleshooting complex problems.
• Identified and resolved customer issues related to order fulfillment.
• Analyzed cost-effectiveness of various solutions for resolving client complaints.
• Identified opportunities for upselling additional products or services based on customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.

Identifying issues:

Performing regular checks on inventory levels, package conditions, and order details to identify discrepancies or potential problems.

Data analysis:

Utilizing Amazon's internal systems to investigate the root cause of issues, review order history, and track inventory movement.

Problem resolution:

Taking corrective action to resolve issues, such as re-packaging damaged items, correcting shipping addresses, or coordinating with other departments to address stock shortages.

Reporting and communication:

Documenting issues, reporting findings to management, and collaborating with team members to implement solutions.