Aliana Thibodaux
Gonzales,LA
Summary
Proactive Office Manager with extensive experience in customer service, financial tracking, and administrative support. Successfully handled sensitive information, maintained accurate financial records, and improved document organization. Skilled in staff management, scheduling, and office inventory oversight, bringing strong organizational skills and professional interpersonal relations to advance career opportunities.
Overview
6
6
years of professional experience
Work History
Office Manager
LeBlanc Spine Center
09.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved document organization by efficiently filing and retrieving various types of documents.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Hostess, Server, Bartender
Ichiban Steakhouse & Sushi Bar
10.2018 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
River Parish Community College
Gonzales, LAHigh School Diploma -
Ascension Christian High School
Gonzales, LA05.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Staff Management
- Employee Supervision
- Financial Tracking
- Computer Skills
- Teamwork and Collaboration
- Professional and Courteous
- Interpersonal Relations
Timeline
Office Manager
LeBlanc Spine Center
09.2021 - Current
Hostess, Server, Bartender
Ichiban Steakhouse & Sushi Bar
10.2018 - 09.2021
River Parish Community College
High School Diploma -
Ascension Christian High School