Aliandra Asebedo
San Antonio
Summary
Adept at enhancing customer experiences and driving sales, my tenure at Michael’s showcased my exceptional customer service and sales expertise. Leveraging teamwork and problem-solving abilities, I significantly contributed to maintaining high customer satisfaction. My skill in POS system operation and ability to build strong relationships are assets I bring to any retail environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
Michael’s
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled online and sfs orders accordingly.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Host
Saltgrass Steakhouse
01.2023 - 08.2023
- Welcomed guests and added them to the waitlist, collecting their contact information.
- Streamlined the seating process using a tablet-based system.
- Organized table settings according to number of guests.
- Notified guests when their table was ready.
- Directed customer orders placed online and by phone.
- Accelerated table turnover rate with effective cleaning methods.
- Assisted servers with drink and food runs when necessary.
- Sanitized menus for incoming guests. Also stocked tableware and condiments for each guest.
- Cleaned restrooms every hour and stocked hand towels/toilet paper/soap.
Host/Server
Mexican Restaurant
06.2019 - 11.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
East Central High School
San Antonio, TX06.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Flexible schedule
- Verbal/written communication
- Cash handling accuracy
- Stocking and receiving
- Cash register operation
- Complex Problem-solving
- Sales expertise
- Store opening and closing
- Conflict resolution
- Guest relations
- Cleaning techniques
- Retail store operations
- Upselling
- Professional demeanor
- POS system operation
- Inventory tracking
- Sales development
- Building rapport
- Order processing
- Point of sale operation
- Product promotions
- Shipment processing
- Self-checkout assistance
- Excellent communication skills
- Superb time management
- Positive and professional
- New teller training
- Reading comprehension skills
- Task prioritization
Timeline
Sales Associate
Michael’s
10.2023 - Current
Host
Saltgrass Steakhouse
01.2023 - 08.2023
Host/Server
Mexican Restaurant
06.2019 - 11.2022
GED -
East Central High School