Alianeth Gastelum
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeks and maintain full-time position that offers professional challenges utilizing interpersonal skills
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Coordinator/Accounting Associate
Wall Assemblies
06.2022 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate status.
- Created job files for each project and maintained current data in each file.
- Photocopied, distributed and emailed documents to project managers.
- Maintained open communication by presenting regular updates on project status to customers.
- Prepared and submitted monthly billing.
- Monitored customer accounts to identify and rectify billing issues.
- Provided waivers of al sorts
- Researched and resolved billing discrepancies to enable accurate billing.
- Contacted clients with past due payments.
- Matched purchase orders with invoices and recorded necessary information
- Managed and responded to correspondence and inquiries from customers and vendors
Cashier/Costumer Service
Marshalls And Homegoods
05.2008 - 10.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Identified errors in customer accounts and managed over 50 calls in one day to resolve discrepancies over they're returns and purchases.
Education
GED -
Literacy Volunteers Of Maricopa
Phoenix, Az05.2022
Skills
- Project Recordkeeping
- Project Monitoring
- Data Collection
- Project Organization
- Managing Multiple Projects
- Project Deadlines
- Accounting Procedures
- Accounts Payable and Accounts Receivable
- Procuring Funding
Certification
- Procore certified.
- Sage 100 knolowedge
- Public Notary
Timeline
Project Coordinator/Accounting Associate
Wall Assemblies
06.2022 - Current
Cashier/Costumer Service
Marshalls And Homegoods
05.2008 - 10.2017
GED -
Literacy Volunteers Of Maricopa
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