Alianna Anderson
The Bronx,NY
Summary
Dedicated Program Counselor with strong experience supporting youth in secure settings through structure, mentorship, and trauma-informed care. Skilled in crisis intervention, documentation, and creating a safe, consistent environment for both staff and youth. Known for staying calm during escalations, communicating effectively, and helping programs run smoothly. Brings a steady leadership presence, strong teamwork, and a commitment to helping young people grow and succeed.
Overview
6
6
years of professional experience
Work History
Program Counselor
NYC Administration for Children’s Services – Horizon Juvenile Center
The Bronx, NY
10.2022 - Current
- Provide daily supervision, guidance, and mentorship to detained youth while maintaining safety, structure, and compliance with ACS policies.
- Facilitate therapeutic, recreational, and educational programming that supports positive behavior and life-skills development.
- Apply crisis intervention and de-escalation strategies to prevent or manage incidents and maintain a safe environment.
- Complete detailed documentation, including case notes and incident reports, in line with ACS standards.
- Collaborate with multidisciplinary teams—including mental health clinicians, educators, and administrators—to address youth needs and develop behavior support plans.
Case Associate
The Jewish Board of Family and Children’s Services
The Bronx, NY
11.2021 - 10.2022
- Assisted families involved in the child welfare system through safety assessments, service plan monitoring, and crisis support.
- Conducted home visits, documented findings, and supported efforts to reduce risk and increase family stability.
- Maintained accurate case files and reports in compliance with ACS and agency standards.
- Collaborated with supervisors, therapists, and legal partners to coordinate comprehensive services.
Case Manager/Vocational Specialist
Vibrant Emotional Health
The Bronx, NY
01.2020 - 07.2021
- Conducted assessments of clients’ mental health, physical wellness, employment readiness, and service needs.
- Supported clients in building job-readiness skills, improving computer literacy, and accessing training or employment programs.
- Facilitated programming that aligned with safety and crisis management standards.
- Maintained accurate case records, service plans, and referrals.
- Connected individuals to mental health services, educational resources, housing programs, and community supports.
Student Intern
U.S. Probation Office – Eastern District of New York
Brooklyn, NY
09.2019 - 12.2019
- Assisted in preparing pre-sentencing reports for federal court proceedings.
- Participated in client interviews and observed risk assessment, supervision procedures, and compliance monitoring.
- Researched community resources to support individuals on supervision.
- Completed clerical and administrative tasks to support office operations.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York (City), NY01-2019
Skills
- Crisis Intervention & De-escalation
- Trauma-Informed Care
- Youth Supervision & Engagement
- Case Management
- Behavior Support Techniques
- Program & Group Facilitation
- Report Writing & Documentation
- Risk & Needs Assessment
- Community Resource Coordination
- Microsoft Office & Case Management Systems
Timeline
Program Counselor
NYC Administration for Children’s Services – Horizon Juvenile Center
10.2022 - Current
Case Associate
The Jewish Board of Family and Children’s Services
11.2021 - 10.2022
Case Manager/Vocational Specialist
Vibrant Emotional Health
01.2020 - 07.2021
Student Intern
U.S. Probation Office – Eastern District of New York
09.2019 - 12.2019
Bachelor of Science - Criminal Justice
Berkeley College