Alianna Anderson
The Bronx,NY
Summary
Dedicated Program Counselor with strong experience supporting youth in secure settings through structure, mentorship, and trauma-informed care. Skilled in crisis intervention, documentation, and creating a safe, consistent environment for both staff and youth. Known for staying calm during escalations, communicating effectively, and helping programs run smoothly. Brings a steady leadership presence, strong teamwork, and a commitment to helping young people grow and succeed.
Overview
6
6
years of professional experience
Work History
Program Counselor
NYC Administration for Children’s Services – Horizon Juvenile Center
10.2022 - Current
- Provide daily supervision, guidance, and mentorship to detained youth while maintaining safety, structure, and compliance with ACS policies.
- Facilitate therapeutic, recreational, and educational programming that supports positive behavior and life-skills development.
- Apply crisis intervention and de-escalation strategies to prevent or manage incidents and maintain a safe environment.
- Complete detailed documentation, including case notes and incident reports, in line with ACS standards.
- Collaborate with multidisciplinary teams—including mental health clinicians, educators, and administrators—to address youth needs and develop behavior support plans.
Case Associate
The Jewish Board of Family and Children’s Services
11.2021 - 10.2022
- Assisted families involved in the child welfare system through safety assessments, service plan monitoring, and crisis support.
- Conducted home visits, documented findings, and supported efforts to reduce risk and increase family stability.
- Maintained accurate case files and reports in compliance with ACS and agency standards.
- Collaborated with supervisors, therapists, and legal partners to coordinate comprehensive services.
Case Manager/Vocational Specialist
Vibrant Emotional Health
01.2020 - 07.2021
- Conducted assessments of clients’ mental health, physical wellness, employment readiness, and service needs.
- Supported clients in building job-readiness skills, improving computer literacy, and accessing training or employment programs.
- Facilitated programming that aligned with safety and crisis management standards.
- Maintained accurate case records, service plans, and referrals.
- Connected individuals to mental health services, educational resources, housing programs, and community supports.
Student Intern
U.S. Probation Office – Eastern District of New York
09.2019 - 12.2019
- Assisted in preparing pre-sentencing reports for federal court proceedings.
- Participated in client interviews and observed risk assessment, supervision procedures, and compliance monitoring.
- Researched community resources to support individuals on supervision.
- Completed clerical and administrative tasks to support office operations.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York (City), NY01-2019
Skills
- Crisis Intervention & De-escalation
- Trauma-Informed Care
- Youth Supervision & Engagement
- Case Management
- Behavior Support Techniques
- Program & Group Facilitation
- Report Writing & Documentation
- Risk & Needs Assessment
- Community Resource Coordination
- Microsoft Office & Case Management Systems
Timeline
Program Counselor
NYC Administration for Children’s Services – Horizon Juvenile Center
10.2022 - Current
Case Associate
The Jewish Board of Family and Children’s Services
11.2021 - 10.2022
Case Manager/Vocational Specialist
Vibrant Emotional Health
01.2020 - 07.2021
Student Intern
U.S. Probation Office – Eastern District of New York
09.2019 - 12.2019
Bachelor of Science - Criminal Justice
Berkeley College