Alianna Doran
Henderson,NV
Summary
Experienced medical assistant with a strong background in medical administration. Proficient in managing medical records, coordinating patient care, and supporting healthcare teams. Seeking to contribute medical expertise and administrative skills to provide comprehensive support in facilitating seamless communication within a dynamic and fast-paced work environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Centerwell
Henderson, NV
01.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient care by accurately performing EKG testing and analyzing results.
Customer Care Representative
CVS Health
Remote
10.2021 - 01.2022
- Acted as a liaison between patients, healthcare professionals, and insurance carriers to resolve insurance-related issues and ensure on-time prescription delivery.
- Worked across multiple systems and portals to process patient orders efficiently.
- Handled inbound and outbound calls daily, providing support to both patients and internal teams.
- Demonstrated strong problem-solving skills to ensure timely resolution of patient issues.
Front Desk Coordinator
Sono Bello
Sacramento
08.2018 - 10.2021
- Managed administrative tasks such as data entry, file organization, and maintaining office supplies, contributing to an organized and functional workspace.
- Managed a high-volume reception area, answering inquiries, scheduling appointments, and directing phone calls to appropriate staff members.
- Greeted and welcomed patients and visitors, providing a warm and professional first impression of the clinic.
- Assisted in insurance verification and pre-authorization processes, minimizing billing discrepancies and ensuring smooth payment transactions.
Education
High School Diploma -
Sacramento Charter School
Sacramento, CA06.2018
Medical Assisting Certificate - Medical Assisting
Unitek College
Sacramento, CA04.2018
Skills
- Problem Solving Skills
- Time Management
- Organizational Skills
- Interpersonal Communication
- Exceptional Customer Service Skills
- Adaptability
- Attention to Detail
- Electronic Medical Records (EMR) Management
- Patient Scheduling and Coordination
- Insurance Verification and Billing Support
Timeline
Medical Assistant
Centerwell
01.2022 - Current
Customer Care Representative
CVS Health
10.2021 - 01.2022
Front Desk Coordinator
Sono Bello
08.2018 - 10.2021
High School Diploma -
Sacramento Charter School
Medical Assisting Certificate - Medical Assisting
Unitek College