Alianna Rodriguez
Webster,TX
Summary
Resourceful Shift Supervisor known for high productivity and efficient task completion. Skilled in team leadership, inventory management, and customer service excellence. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and positive work environments. Committed to fostering teamwork and meeting operational goals with integrity and reliability. Focused professional well versed surgical technology student in wide range procedures. Adept in quickly preparing surgical suites per procedure and surgeon instructions. Expertise in sterile and aseptic techniques. Soon to be board certified by national board of surgical technology and surgical assisting.
Overview
8
8
years of professional experience
Work History
Starbucks Shift Supervisor
Starbucks
Kemah, TX
12.2021 - Current
- Ensured all safety and sanitation regulations were met throughout the shift.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Provided on-the-job training to new staff members.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Developed strategies for improving operational efficiency and customer service levels.
- Addressed any issues that arose during the shift in a proactive manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved conflicts between staff members in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Resolved customer complaints in a timely manner.
- Conducted weekly inventory of supplies, equipment, and food items.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Monitored staff performance to ensure quality standards were met.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Taught staff upselling techniques to meet revenue targets.
Retail Omni Associate Fulfillment Associate
Dicks Sporting Goods
Houston, TX
05.2020 - 12.2021
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Packed items according to customer's specifications and requirements.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
Cashier
Krave Tacos
Webster, TX
01.2019 - 05.2020
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Team Member
Whataburger
Houston, TX
12.2017 - 01.2019
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Operated cash registers to process payments from customers.
Education
Associate of Science - Surgical Technology
San Jacinto College
Pasadena, TX08-2025
Associate of Arts -
San Jacinto College
Pasadena, TX05-2024
High School Diploma -
Clear Lake Highschool
Houston, TX05-2020
Skills
- Surgical procedures
- Patient care
- Healthcare regulations
- Medical terminology
- Customer service
- Team leadership
- Conflict resolution
- Cash handling
- Issue resolution
- Team supervision
- Strategic thinking
- Assigning work
Clinical Practicum Experience
- Memorial Hermann Southeast - Fall 2024-Spring 2025
- St.Luke's Health- Baylor St. Luke's Medical Center - Summer 2025-Current
Timeline
Starbucks Shift Supervisor
Starbucks
12.2021 - Current
Retail Omni Associate Fulfillment Associate
Dicks Sporting Goods
05.2020 - 12.2021
Cashier
Krave Tacos
01.2019 - 05.2020
Team Member
Whataburger
12.2017 - 01.2019
Associate of Science - Surgical Technology
San Jacinto College
Associate of Arts -
San Jacinto College
High School Diploma -
Clear Lake Highschool
Similar Profiles
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Heaven JuarezHeaven Juarez
Barista at StarbucksBarista at Starbucks
Amanda WilsonAmanda Wilson
Shift Supervisor at StarbucksShift Supervisor at Starbucks
ALEXIA RAMIREZALEXIA RAMIREZ
Barista at StarbucksBarista at Starbucks
Zachary YoungbloodZachary Youngblood
Spark Driver at SparkSpark Driver at Spark