Overview
Work History
Education
Skills
Summary
Certification
Languages
Work Availability
AssistantManager
Alianne Ajuria

Alianne Ajuria

Elizabeth,NJ

Overview

21
21
years of professional experience

Work History

Store Manager

Altice/Optimum
Elizabeth, NJ
06.2011 - 08.2024
  • Optimized team efficiency by observing and guiding retail employees.
  • Analyzed resource availability for effective alignment with workload demands.
  • Oversaw accurate cash handling processes.
  • Maintained competency and continuity of qualified Retail Sales Agents by providing training, motivation, coaching, development, and performance recognition.
  • Monitored operations in line with company policies to maintain high-quality service.
  • Contribute to upkeep of employee information and payroll records.
  • Ensured timely and accurate openings/closings for the Retail Store.
  • Facilitates management efforts to regulate spending on overtime, T&E, and other department expenses.
  • Reported financial variances exceeding $100 to the Manager, Director, and VP.
  • Applied disciplinary measures according to workplace policies and guidelines.
  • Facilitates department conference calls and meetings regularly.
  • Aligned sales objectives with RSA goals and communicated expectations effectively.
  • Develops retail sales strategies for store.
  • Surpassed growth and profit targets through optimizing customer interactions.
  • Ensures efficient processes to maximize revenue growth.
  • Maintains compliance of merchandising displays with Company guidelines.
  • Coordinates with multiple platforms to increase awareness for store locations.
  • Traveled frequently to various store locations.
  • Managed and evaluated team performance, attendance, and training requirements.
  • Support Retail Market Manager in recruitment processes, ongoing performance assessments, and devising action plans for underachieving Retail Sales Consultants.

Retention Customer Service Associate

Comcast Cable and Xfinity
Union, NJ
01.2006 - 04.2011
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Front Desk Supervisor

Country Inn and Suites By Radisson
Elizabeth, NJ
01.2004 - 12.2005
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
  • Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Created and optimized employee schedules for shift coverage.
  • Balanced hotel accounts at end of each shift.
  • Corrected guest issues promptly with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided concierge services for guests.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.

Education

High School Diploma -

Vocational Technical High School
Scotch Plains, NJ
05-2004

Some College (No Degree) - Business Administration

Union County College
Cranford, NJ

Skills

  • Clear verbal communication
  • Skilled multitasker
  • Analytical Problem Solving
  • Optimistic communication style
  • Effective Organizational Techniques
  • Comprehensive meeting preparation
  • Strong technical competence
  • Cash handling procedures
  • Financial planning
  • Document Management
  • Customer relationship management
  • Call center operations

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Certification

  • Certified Customer Service Professional (CCSP) - National Customer Service Association.

Languages

English
Native language
Spanish
Proficient (C2)
C2
Portuguese
Intermediate (B1)
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Alianne Ajuria