Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SELESMA SALAZAR

GOODYEAR,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2026
2026
years of professional experience

Work History

Accounts Payable Coordinator

PAVEMENT PRESERVATION GROUP
01.2024 - Current
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Processed check disbursements and reconciled related ledger.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
  • Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
  • Completed month-end closings with journal entries and reconciling accounts.
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
  • Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Input financial data and produced reports using TRIMBLE-VISTA.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

CSR, Sales\ ACCOUNTS PAYABLE

Fertizona
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

GENERAL MANGER

1STOP MONEY CENTER
01.2022 - 02.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.

Billing Associate

Senergy Petroleum
02.2017 - 02.2022
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
  • Implemented proper execution of monthly collection letters and escalation process.
  • Partnered with billing analyst department to investigate and remedy any gross margin trend issues.

Assistant Manager

Pawn 1st
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

BRANCH ASSISTANT

Boys and Girls Club
  • Provided support during audits, ensuring all documentation was readily available for review by external parties.
  • Administered loan application processing effectively from start to finish assuring client satisfaction.
  • Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
  • Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
  • Assisted in preparing monthly reports detailing branch performance metrics showcasing areas of strength as well as improvement.
  • Handled complex customer issues professionally, escalating concerns when necessary for prompt resolution.
  • Coordinated appointment scheduling for clients seeking consultations with financial advisors or loan officers.
  • Managed cash transactions accurately, ensuring proper documentation and maintaining security protocols.
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Manager

CASA PRIMAVERA
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

CARL HAYDEN
Phoenix, AZ

Skills

    Call center experience

    Customer Focus

    Complaint Handling

    CRM Software

    Customer Service

    Microsoft Outlook

    Scheduling

    Microsoft Excel

    Customer Relationship Management (CRM)

    Filing

    Multi-line phone talent

    Clerical Support

Languages

Spanish
Native or Bilingual

Timeline

Accounts Payable Coordinator

PAVEMENT PRESERVATION GROUP
01.2024 - Current

GENERAL MANGER

1STOP MONEY CENTER
01.2022 - 02.2023

Billing Associate

Senergy Petroleum
02.2017 - 02.2022

CSR, Sales\ ACCOUNTS PAYABLE

Fertizona

Assistant Manager

Pawn 1st

BRANCH ASSISTANT

Boys and Girls Club

Customer Service Manager

CASA PRIMAVERA

High School Diploma -

CARL HAYDEN

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