Aliayah Norwood
Biloxi,MS
Summary
Authorized to work in the US for any employer Motivated kitchen worker ready to build foundation in food service. Eager to learn all kitchen roles and contribute to team success. Dependable, reliable and hardworking with basic cleaning, sanitizing and stock management skills. Dedicated to maintaining full stocks of clean dishes and utensils to meet expected customer needs. Safety- and team-oriented with organized and efficient approach to handling simultaneous tasks. Seek challenging new role with opportunity to advance in fast-paced kitchen environment.
Overview
7
7
years of professional experience
Work History
Dishwasher
BEAU RIVAGE CASINO
10.2022 - 12.2023
- Followed supervisor instructions to complete tasks on time
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant
- Kept work area clean, dry, and free of debris to prevent incidents and accidents
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands
- Stepped into additional roles during busy times to boost coverage of important stations
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff
Cashier
Dollar Tree
10.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Using specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics or specialties and/or care in the community resources.Coordinating with the with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary in accordance with local and national directives, policies, and procedures.Developing and maintaining effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifying incomplete encounters and communicate findings to clinical team members, may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work), registration, management of consult requests, recall reminders, VA Online Scheduling requests, secure messaging, and Electronic Wait Lists to verify and validate accuracy and resolve issues.Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.Evaluating patient information and clinic schedule lists to determine whether patient is vested. Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the PACT; registering new patients for care when necessary to facilitate same day appointment scheduling; updating patient demographic data, collecting insurance information, and negotiating appointments during check-out, and scheduling follow-up/ consult appointments, entering recall reminder requests; and contacting patients that fail to appear for scheduled appointments.Interprets and communicates requirements of national and local scheduling directives, policies, and procedures and complete accurate scheduling responsibilities. Schedules all appointments in a timely manner with patient input.Manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and Veteran needs while ensuring compliance with established processes, policies, and regulations.Communicates tactfully and effectively, electronically, by phone, in person, and in writing with internal and external customers. Reads and responds to work related messages in a timely manner. Incumbent will maintain scheduling training compliance and complete all required training within established time frames
Volunteer Medical Support Assistance
Merit Health
01.2019 - 01.2020
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Using specialized administrative judgment and flexible use of wide range of clinical flow processes relating to access to care across multiple clinics or specialties and/or care in community resources. Coordinating with patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support needs of clinics and makes adjustments as necessary in accordance with local and national directives, policies, and procedures. Developing and maintaining effective and efficient communication with patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with patient and team; notify patients of normal lab results; develop and manage tracking system for follow up care such as consults, tests, etc.).Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting flow and sequencing of work to meet team and patient needs; identifying incomplete encounters and communicate findings to clinical team members, may work with team to reinforce plan of care and self-help solutions and entering appropriate information into electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work), registration, management of consult requests, recall reminders, VA Online Scheduling requests, secure messaging, and Electronic Wait Lists to verify and validate accuracy and resolve issues. Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with medical team to assure continuity of care. Evaluating patient information and clinic schedule lists to determine whether patient is vested. Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in community) and bringing to attention of PACT; registering new patients for care when necessary to facilitate same day appointment scheduling; updating patient demographic data, collecting insurance information, and negotiating appointments during check-out, and scheduling follow-up/ consult appointments, entering recall reminder requests; and contacting patients that fail to appear for scheduled appointments. Interprets and communicates requirements of national and local scheduling directives, policies, and procedures and complete accurate scheduling responsibilities. Schedules all appointments in timely manner with patient input. Manages position responsibilities with little supervision as well as set priorities and deadlines adjusting flow and sequencing of work to meet team and Veteran needs while ensuring compliance with established processes, policies, and regulations. Communicates tactfully and effectively, electronically, by phone, in person, and in writing with internal and external customers. Reads and responds to work related messages in timely manner. Incumbent will maintain scheduling training compliance and complete all required training within established time frames
Sales Associate
Aeropostale
06.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
Sales Associate
Bath & Body Works
10.2017 - 12.2017
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Busser
Mugshots Grill and Bar
05.2017 - 07.2017
- Reset and cleaned tables quickly to prepare for new customers
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces
Ride Attendant
06.2017 - 06.2017
- I was helping to make sure everyone was safe on the rides and make sure everybody was buckled in before anybody got on the rides made sure everything was working good.
- Monitored passengers and ride operations and enforced safety regulations
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides
- Operated variety of amusement park rides and monitored passenger safety and comfort
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Conducted daily inspections of amusement park rides to verify functionality and safety
- Inspected and maintained amusement park ride equipment in accordance with safety regulations
- Trained new ride operators on safety procedures and ride operations
- Demonstrated proper use of safety harnesses and other safety equipment
Education
College - Business Management
Colorado Technical University
Colorado Springs, CO05.2024
Skills
- Cash Handling
- Cashiering
- Customer Service
- Food Service
Timeline
Dishwasher
BEAU RIVAGE CASINO
10.2022 - 12.2023
Cashier
Dollar Tree
10.2022 - 11.2022
Volunteer Medical Support Assistance
Merit Health
01.2019 - 01.2020
Sales Associate
Aeropostale
06.2018 - 06.2019
Sales Associate
Bath & Body Works
10.2017 - 12.2017
Ride Attendant
06.2017 - 06.2017
Busser
Mugshots Grill and Bar
05.2017 - 07.2017
College - Business Management
Colorado Technical University