Aliaysha Gonzalez
Bayonne,NJ
Summary
Dynamic and results-oriented professional with a proven track record at North Hudson Community Action, adept in health insurance verification and fostering client relationships. Excelled in problem-solving and office organization, enhancing customer satisfaction and streamlining registration processes. Skilled in Microsoft Word and Excel, consistently delivering efficient and friendly service.
Overview
9
9
years of professional experience
Work History
Registration Clerk
North Hudson Community Action
West New York, NJ
11.2021 - Current
- Reviewed patient medical records and verified accuracy of information in the system.
- Verified insurance coverage and eligibility for services.
- Greeted patients upon arrival and directed them to appropriate areas.
- Provided assistance with completion of paperwork related to the registration process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Insured phone calls and emails were answered.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Remote Customer Service Rep
FanDuel
Jersey City, NJ
04.2018 - 06.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with account inquiries, refunds, payments, and technical support.
- Answered incoming calls, Chats and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Concierge
Planned Companies
Hoboken, NJ
01.2016 - 05.2018
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJSkills
- Problem-Solving
- Appointment Scheduling
- Patient registration documentation and reporting
- Health insurance verification and eligibility
- Healthcare experience
- Client Relationships
- Experience with Microsoft Word and Excel software
- Office Organization
Languages
Spanish
Professional
Timeline
Registration Clerk
North Hudson Community Action
11.2021 - Current
Remote Customer Service Rep
FanDuel
04.2018 - 06.2020
Concierge
Planned Companies
01.2016 - 05.2018
High School Diploma -
William L Dickinson High School
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